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Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


  • C

    Coursera

    Accounting Operations & Automation

    Skills you'll gain: Cash Flow Forecasting, Variance Analysis, Bookkeeping, Reconciliation, QuickBooks (Accounting Software), Invoicing, Cash Flows, Financial Analysis, Auditing, Process Optimization, Document Management, Microsoft Excel, Data Transformation, Financial Reporting, Compliance Reporting, Compliance Management, AI Enablement, Automation, Data Validation, Process Engineering

    3.7 stars, 32 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 3.7 (32) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • U

    University of Glasgow

    Diversity and Inclusion in Education

    Skills you'll gain: Special Education, Diversity Awareness, Disabilities, Teaching, Pedagogy, Individualized Education Programs (IEP), Cultural Diversity, Instructional Strategies, Diversity Equity and Inclusion Initiatives, Social Justice, Public Policies

    4.8 stars, 405 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.8 (405) · Intermediate · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • G

    Goldman Sachs

    Fundamentals of Sales and Marketing, with Goldman Sachs 10,000 Women

    Skills you'll gain: Marketing Strategies, Strategic Marketing, Digital Marketing Tools, Target Market, Sales Strategy, Marketing Planning, Marketing, Marketing Effectiveness, Target Audience, Business Marketing, Sales Process, Sales, Marketing Strategy and Techniques, Marketing Analytics, Sales Development, Brand Strategy, Brand Marketing, Digital Marketing, Branding, Market Research

    4.6 stars, 1.4K reviews, Mixed, Course, 1 - 4 Weeks

    ★ 4.6 (1.4K) · Mixed · Course · 1 - 4 Weeks

    Category: Free
    Free
  • U

    University of Colorado Boulder

    Mind and Machine

    Skills you'll gain: Problem Solving, Agentic systems, Computational Thinking, Computer Vision, Game Theory, Image Analysis, Artificial Neural Networks, Statistical Modeling, Probability Distribution, Decision Intelligence, Behavioral Economics, Convolutional Neural Networks, Logical Reasoning, Algorithms, Human Development, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, AI literacy, Theoretical Computer Science, Psychology

    4.4 stars, 374 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.4 (374) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Essential Manager Skills

    Skills you'll gain: Delegation Skills, Milestones (Project Management), Team Performance Management, Productivity, Microsoft Project, Accountability Frameworks, Team Motivation, Management Training And Development, Timelines, Accountability, Project Management, Conflict Management, Team Leadership, Stakeholder Communications, Culture Transformation, Lean Methodologies, Time Management, Kanban Principles, Constructive Feedback, Smart Goals

    4.5 stars, 215 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.5 (215) · Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • D

    DeepLearning.AI

    Browser-based Models with TensorFlow.js

    Skills you'll gain: Image Analysis, Tensorflow, Transfer Learning, Convolutional Neural Networks, Computer Vision, Fine-tuning, Keras (Neural Network Library), JavaScript Frameworks, JSON, Model Deployment, Applied Machine Learning, Javascript, Machine Learning Methods, Model Training, Artificial Neural Networks, Data Processing, Real Time Data, Web Applications, Data Capture, Machine Learning

    4.8 stars, 1K reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.8 (1K) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • S

    STARWEAVER

    Effective Service Innovation by Design in Hotel Management

    Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration

    4.4 stars, 12 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.4 (12) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Agile Project: Product Prototype Touchpoint Analysis in Miro

    Skills you'll gain: Agile Product Development, Wireframing, Product Roadmaps, Journey Mapping, Agile Methodology, Customer experience improvement, Agile Project Management, Persona Development, Prototyping, Experience Design, User Story, Product Development, New Product Development, Customer Analysis, Product Strategy, Process Analysis

    4.6 stars, 93 reviews, Intermediate, Guided Project, Less Than 2 Hours

    ★ 4.6 (93) · Intermediate · Guided Project · Less Than 2 Hours

    Category: Free
    Free
  • U

    Universidade de São Paulo

    Introdução à Análise Macroeconômica

    Skills you'll gain: Economics, Financial Policy, Financial Systems, Financial Market, International Finance, Business Economics, Tax, Economic Development, Fiscal Management, Investments, Policy Analysis, Market Dynamics, Analysis, Supply And Demand, Consumer Behaviour, Expectation Management

    4.8 stars, 345 reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.8 (345) · Intermediate · Course · 1 - 3 Months

    Category: Preview
    Preview
  • C

    Coursera

    Generative AI for Sales

    Skills you'll gain: Prompt Engineering, Sales Strategy, Sales Pipelines, AI Personalization, Sales Operations, Responsible AI, Lead Generation, Sales Development, Competitive Analysis, Sales Management, Marketing Automation, Customer Relationship Management (CRM) Software, Account Management, Business Process Automation, Business Intelligence, Workflow Management, Market Analysis, Data-Driven Decision-Making, Forecasting, Artificial Intelligence

    4 stars, 40 reviews, Intermediate, Specialization, 1 - 3 Months

    ★ 4 (40) · Intermediate · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • S

    STARWEAVER

    Management Skills for New Managers

    Skills you'll gain: Team Motivation, Delegation Skills, Team Performance Management, Performance Management, Employee Performance Management, Diversity Awareness, Management Training And Development, Motivational Skills, Emotional Intelligence, People Management, Supervision, Team Building, Team Collaboration, Leadership Development, Leadership, Communication Strategies, Productivity, Collaboration, Cross-Functional Collaboration

    4.7 stars, 125 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.7 (125) · Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • E

    Emory University

    Meaningful Marketing Insights

    Skills you'll gain: Pivot Tables And Charts, Marketing Analytics, Descriptive Statistics, Data-Driven Marketing, Microsoft Excel, Customer Insights, Spreadsheet Software, Regression Analysis, Data Analysis, Data-Driven Decision-Making, Excel Formulas, Statistical Visualization, Marketing, Marketing Effectiveness, Exploratory Data Analysis, Statistical Analysis, Data Manipulation, Data Transformation, Logistic Regression

    4.3 stars, 293 reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.3 (293) · Intermediate · Course · 1 - 3 Months

    Status: Free trial
    Free trial
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In summary, here are 10 of our most popular customer success courses

  • Accounting Operations & Automation: Coursera
  • Diversity and Inclusion in Education: University of Glasgow
  • Fundamentals of Sales and Marketing, with Goldman Sachs 10,000 Women: Goldman Sachs
  • Mind and Machine: University of Colorado Boulder
  • Essential Manager Skills: Coursera
  • Browser-based Models with TensorFlow.js: DeepLearning.AI
  • Effective Service Innovation by Design in Hotel Management: STARWEAVER
  • Agile Project: Product Prototype Touchpoint Analysis in Miro: Coursera
  • Introdução à Análise Macroeconômica: Universidade de São Paulo
  • Generative AI for Sales: Coursera

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