
Fundação Instituto de Administração
Skills you'll gain: Predictive Analytics, Customer Relationship Management, Machine Learning Methods, Customer Relationship Management (CRM) Software, Predictive Modeling, Data Literacy, Customer Data Management, Advanced Analytics, Data-Driven Decision-Making, Applied Machine Learning, Machine Learning Algorithms, Artificial Intelligence, Machine Learning, AI literacy, Deep Learning, Artificial Neural Networks
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Negotiation, Overcoming Objections, Customer Relationship Management (CRM) Software, Customer Relationship Management, Sales Management, Rapport Building, Stakeholder Management, Sales, Closing (Sales), General Sales Practices, Customer Relationship Building, Influencing, Sales Pipelines, Persuasive Communication, Environmental Social And Corporate Governance (ESG), Relationship Building, Dashboard, Data-Driven Decision-Making
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Responsible AI, Consultative Selling, Sales Enablement, Sales Training, Sales, Decision Intelligence, Decision Support Systems, B2B Sales, AI Enablement, Sales Support, Artificial Intelligence, Decision Making, Data-Driven Decision-Making, Real Time Data, Customer Insights, Accountability, Analysis, Taking Meeting Minutes, Customer Engagement, Customer and Client Support
Intermediate · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Data Ethics, Responsible AI, No-Code Development, AI Integrations, AI Enablement, AI Product Strategy, Business Process Automation, Business Process, Data Management, Risk Mitigation, Return On Investment, Process Design, Key Performance Indicators (KPIs), Business Transformation, Decision Intelligence, Business Ethics, Automation, Performance Metric, Project Implementation, Performance Measurement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Content Performance Analysis, Marketing Analytics, Data-Driven Marketing, Content Scheduling, Marketing Automation, Performance marketing, Web Analytics, Email Automation, Customer Analysis, Campaign Management, Customer Retention, Content Optimization, Promotions and Campaigns, Revenue Forecasting, Search Engine Optimization, Content Development and Management, Financial Forecasting, Strategic Partnership, Budget Management, Copywriting
Intermediate · Course · 1 - 3 Months

Politecnico di Milano
Skills you'll gain: Health Technology, Health Informatics, Digital Transformation, Health Systems, Public Health, Emergency Response, Epidemiology, Health Care Procedure and Regulation, Policy Development, Health Policy, Data Sharing, Community Health, Mental Health, Policy Analysis, Data Collection, Mental and Behavioral Health, Change Control
Beginner · Course · 1 - 4 Weeks

University of California San Diego
Skills you'll gain: Climate Change Mitigation, Energy and Utilities, Electric Power Systems, Climate Change Programs, Pollution Prevention, Climate Change Adaptation, Sustainable Technologies, Sustainable Development, Environmental Engineering, Natural Resource Management, Mitigation, Transportation Operations, Environmental Policy, Environment and Resource Management, Traffic Flow Optimization, Environmental Science
Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Marketing Psychology, Closing (Sales), Selling Techniques, Consumer Behaviour, Marketing, Negotiation, Product Marketing, Advertising, Marketing Materials, Customer Insights, Target Market, Customer Analysis, Psychology, Decision Making
Mixed · Course · 1 - 4 Weeks

Università Bocconi
Skills you'll gain: Sustainable Systems, Environmental Issue, Packaging and Labeling, Social Impact, Workforce Development, Training and Development, Merchandise Maintenance, Professional Development
Beginner · Course · 1 - 3 Months

Skills you'll gain: Account Management, AI Personalization, Customer Engagement, Customer Communications Management, Customer experience improvement, Personalized Service, Generative AI, Customer Insights, Customer Analysis, Communication, Predictive Analytics, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Email Automation, HubSpot CRM, Responsible AI, Business Process Automation, Analytics, Automation
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Call Center Experience, Customer experience improvement, Customer Analysis, Customer Engagement, AI Integrations, AI Workflows, Customer Service, Process Optimization, Customer Support, Operational Efficiency, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Billing, Billing & Invoicing, Billing Systems, Invoicing, Payment Processing and Collection, Accounts Receivable, Financial Data, Business Metrics, Cash Management, Accounting, Prioritization, Cash Flows, Analysis
Beginner · Course · 1 - 4 Weeks