Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Universitat Autònoma de Barcelona
Skills you'll gain: Persuasive Communication, Oral Expression, Storytelling, Data Presentation, Research, Graphic and Visual Design, Persona (User Experience), Statistics, Psychology
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Deployment, Amazon Web Services
Intermediate · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Microsoft Visio, Engineering Drawings, Engineering Plans And Specifications, Process Flow Diagrams, Diagram Design, Technical Drawing, Microsoft Development Tools, Visualization (Computer Graphics), Schematic Diagrams, Data Flow Diagrams (DFDs), Graphic and Visual Design Software, Graphic and Visual Design, Microsoft Access, Microsoft Office, Visual Design, Graphic Design, Data Integration, Workflow Management
Mixed · Course · 1 - 3 Months

Skills you'll gain: Azure DevOps Pipelines, Azure DevOps, Application Lifecycle Management, Agile Project Management, CI/CD, Continuous Deployment, Continuous Integration, Infrastructure as Code (IaC), Version Control, Agile Methodology, DevOps, Test Automation, Sprint Planning, Release Management, User Story, Software Quality Assurance
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Responsible AI, Generative AI Agents, Prompt Engineering, Google Gemini, Generative AI, Google Cloud Platform, AI Enablement, Google Workspace, AI Orchestration, Agentic systems, Customer experience improvement, AI Workflows, Productivity Software, Retrieval-Augmented Generation, Tool Calling, Cloud Computing, Artificial Intelligence, Business Solutions, Cloud Infrastructure, Collaboration
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Database Design, Requirements Analysis, ASP.NET, Relational Databases, C# (Programming Language), Database Application, Full-Stack Web Development, Business Requirements, System Testing, Back-End Web Development, Maintainability, System Implementation, Integration Testing, Model View Controller, Software Architecture, SQL, Data Validation, User Interface (UI)
Intermediate · Course · 1 - 4 Weeks

Universidad Nacional Autónoma de México
Skills you'll gain: Social Media Marketing, Social Media, Social Media Strategy, Brand Strategy, Digital Marketing, Content Creation, Performance Analysis, Target Audience, Marketing Analytics, Brand Awareness, Marketing Strategies, Marketing, Instagram, Customer Engagement, Performance Metric, TikTok, Facebook, LinkedIn, Surveys, Business Metrics
Beginner · Course · 1 - 3 Months

Skills you'll gain: Health Technology, Medical Imaging, Diagnostic Radiology, Clinical Documentation, Radiology, Clinical Assessment, Clinical Nursing, Responsible AI, Diagnostic Tests, Health Informatics, X-Ray Computed Tomography, Clinical Research, Predictive Analytics, Artificial Intelligence, Decision Support Systems, AI Personalization, Patient-centered Care
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Generative AI, AI Workflows, OpenAI, Responsible AI, Data Ethics, Artificial Intelligence, Creative Design, Image Quality, Design, Digital Design, Graphic Design, Machine Learning
Beginner · Course · 1 - 3 Months

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Web Services, Identity and Access Management, Web Content Accessibility Guidelines, Cloud Services, Technical Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Selling Techniques, Upselling, Technical Sales, Sales, Cross Selling, LinkedIn, Business Ethics, Sales Strategy, digital literacy, Professional Networking, Automation, Goal Setting, Compliance Management, Customer Retention
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Web Analytics and SEO, Content Management Systems, Search Engine Optimization, Web Design, Retail Management, Order Management, Promotional Strategies, Web Content, E-Commerce, Content Management, Marketing Strategies, Blogs, Online Advertising, Customer Relationship Management (CRM) Software, Business Management, No-Code Development, Dashboard, Email Marketing, Payment Systems
Beginner · Course · 1 - 3 Months