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  1. Categories
  2. Customer Advocacy

Results for "customer advocacy"


  • A

    Alex Genadinik

    Customer Service, Customer Support, Customer Experience

    Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

    4.6 stars, 160 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (160) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • M

    Microsoft

    Advanced Customer Relationship Management

    Skills you'll gain: Proposal Development, Business Writing, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Insights, Stakeholder Communications, Customer Acquisition Management, Loyalty Programs, Customer Analysis, Personalized Service, Gap Analysis

    Advanced · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Applied Lifecycle Marketing

    Skills you'll gain: Data-Driven Marketing, Customer Retention, Email Automation, Marketing Automation, HubSpot CRM, Marketing Strategies, Customer Analysis, Marketing Analytics, Customer Relationship Management (CRM) Software, Target Audience, Email Marketing, Data-Driven Decision-Making, Customer Insights, B2B Sales, Marketing Effectiveness, Data Cleansing, Customer Relationship Management, Lead Generation, Growth Strategies, E-Commerce

    Intermediate · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • M

    Microsoft

    Microsoft Customer Journey Mapping 

    Skills you'll gain: Customer Insights, Customer Analysis, AI Personalization, Data Storytelling, Conversion Funnel Analysis, Campaign Management, Customer Data Management, Data-Driven Marketing, Marketing Analytics, Data Presentation, Power BI, Customer Relationship Management (CRM) Software, Upselling, Customer Relationship Management, Personalized Campaigns, Cross-Channel Marketing, Performance Reporting, Key Performance Indicators (KPIs), Campaign Planning, Email Marketing

    Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
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  • M

    Madecraft

    Customer Service Professional Skills

    Skills you'll gain: Customer Service, Customer Complaint Resolution, Campaign Planning, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Assertiveness, Personalized Service, Customer Engagement, Customer Retention, Experimentation, De-escalation Techniques, Customer Relationship Management, Customer Insights, Leadership and Management, Conflict Management, Team Leadership, Active Listening

    Intermediate · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • What brings you to Coursera today?

  • P

    Packt

    Building a Customer Feedback Analyzer

    Skills you'll gain: Customer Analysis, User Feedback, Customer Insights, Data Presentation, Data Analysis, Data Visualization, Business Intelligence, Hospitality, Text Mining, Unstructured Data, Trend Analysis, Business Metrics, Data Science

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
  • S

    Simplilearn

    Social Media Marketing and Brand Advocacy

    Skills you'll gain: Social Media, Social Media Marketing, Social Media Management, Social Media Strategy, Social Media Content, Social Media Campaigns, Marketing Strategies, Content Performance Analysis, Data-Driven Marketing, Social Media Analytics, Campaign Management, Marketing, Instagram, Content Creation, Performance Analysis, Email Marketing, Digital Marketing, Marketing Planning, Digital Advertising, Brand Management

    4.5 stars, 37 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.5 (37) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • G

    Google

    Google Digital Customer Engagement

    Skills you'll gain: Email Marketing, Social Media Marketing, Point of Sale, Customer Relationship Building, Brand Loyalty, Driving engagement, Customer Retention, Order Delivery, Social Media Analytics, Drive Engagement, Social Media Content, Customer Relationship Management, Customer Engagement, Relationship Management, Customer Analysis, Customer Advocacy, Content Scheduling, Logistics Management, E-Commerce, Digital Marketing

    4.9 stars, 77 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.9 (77) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • A

    Alex Genadinik

    Customer Experience: How To Delight Customers

    Skills you'll gain: Customer experience improvement, Customer Retention, Customer experience strategy (CX)

    Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Customer Analytics & Intelligence

    Skills you'll gain: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Customer Relationship Management, Marketing Effectiveness, Customer Data Management, A/B Testing, Product Improvement, Target Audience, Data Analysis, Digital Marketing, Performance Measurement

    4.5 stars, 130 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.5 (130) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Voice of the Customer (VoC): Enhancing Experiences

    Skills you'll gain: Customer experience improvement, User Feedback, Customer Service, Customer Engagement, Customer Insights, Customer Analysis, Communication, Product Improvement, Continuous Improvement Process, Service Improvement, Data Collection

    4.8 stars, 181 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (181) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Customer-Centric CRM Strategy and Management

    Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Case Studies, Customer Acquisition Management, Customer Analysis, Customer experience improvement, Customer Retention, Customer Relationship Building, Organizational Strategy, Marketing Automation, Business Strategies, Customer Service, Operational Analysis, Marketing Strategies, Portfolio Management, Analysis, Relationship Management, Business Strategy

    4.6 stars, 64 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.6 (64) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
1234…253

Best Customer Advocacy courses from Coursera

Top-rated Customer Advocacy courses offered by Coursera on Coursera.

  1. 1
    Applied Lifecycle Marketing
    CourseraIntermediate3 - 6 Months3.0(2)Coursera
  2. 2
    Customer Analytics & Intelligence
    CourseraIntermediate3 - 6 Months4.5(130)Coursera
  3. 3
    Voice of the Customer (VoC): Enhancing Experiences
    CourseraBeginner1 - 4 Weeks4.8(181)Coursera

Best Customer Advocacy certificate programs

Earn a certificate in Customer Advocacy from top universities and companies.

  1. 1
    Customer Service, Customer Support, Customer Experience
    Alex GenadinikBeginner3 - 6 Months4.6(160)Specialization
  2. 2
    Microsoft Customer Journey Mapping 
    MicrosoftBeginner3 - 6 Months5.0(1)Specialization
  3. 3
    Customer Service Professional Skills
    MadecraftIntermediate3 - 6 Months5.0(1)Specialization

Best Customer Advocacy courses for beginners

Top-rated beginner-friendly Customer Advocacy courses with no prerequisites.

  1. 1
    Building a Customer Feedback Analyzer
    PacktBeginner1 - 4 WeeksNo prerequisites
  2. 2
    Social Media Marketing and Brand Advocacy
    SimplilearnBeginner1 - 3 Months4.5(37)No prerequisites
  3. 3
    Google Digital Customer Engagement
    GoogleBeginner3 - 6 Months4.9(77)No prerequisites

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