Tailored for operational and administrative professionals with a foundational understanding of process management and decision-making in business environments, this course invites you to discover the point where business dreams become operational. It explores how key operational decisions are linked to organizational strategy, teaches you to identify and design critical processes, and helps you master the management of flows, service times, and inventories to turn operations into tangible results. By the end of the course, participants will be able to connect everyday operational tasks to the organization’s goals, ensuring efficient workflows and tangible improvements in day-to-day activities.
Welcome to the introductory operations module! In this module, we will discover aspects of how operations work, what are the key decisions to be made and how they relate to the organization's strategy. By the end of the course, participants will be able to apply a framework for operations management in their own company or department.
Das ist alles enthalten
9 Videos10 Lektüren1 Aufgabe
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9 Videos•Insgesamt 30 Minuten
Welcome to IESE Business School: A Remarkable Story•2 Minuten
Introduction to What are Operations•1 Minute
What are operations and what does their management involve?•3 Minuten
The triple promise•6 Minuten
Examples of the triple promise•3 Minuten
Operations compass•7 Minuten
Structure of operations - Part 1 •3 Minuten
Structure of operations - Part 2•2 Minuten
Conclusion of the module Introduction to Operations Management•2 Minuten
10 Lektüren•Insgesamt 46 Minuten
Discover the course structure•5 Minuten
Meet the professors behind this course•10 Minuten
🧠 Remember•2 Minuten
🧠 Remember•5 Minuten
💡 Consider•3 Minuten
The triple promise and the operations compass•3 Minuten
💡 Think for a minute•5 Minuten
🧠 Remember•5 Minuten
🧠 Remember•3 Minuten
📌 Take away •5 Minuten
1 Aufgabe•Insgesamt 30 Minuten
Test: The Operations Compass•30 Minuten
Process Analysis
Modul 2•1 Stunde abzuschließen
Moduldetails
This module will allow you to identify the critical processes of a company, understand which activities add value, and decide the right sizing of the resources needed to operate.
Das ist alles enthalten
5 Videos5 Lektüren1 Aufgabe
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5 Videos•Insgesamt 16 Minuten
Introduction to Process Analysis•1 Minute
The elements of a process•7 Minuten
Fundamental process variables•2 Minuten
Fundamental process variables - Interpretation•5 Minuten
Conclusion of the module Process Analysis•1 Minute
5 Lektüren•Insgesamt 24 Minuten
💡 Reflect•10 Minuten
🧠 Remember•3 Minuten
💡 Consider•3 Minuten
🧠 Remember•3 Minuten
📌 Take away •5 Minuten
1 Aufgabe•Insgesamt 30 Minuten
Test: Key Operational Metrics•30 Minuten
Flow and Queue Management
Modul 3•3 Stunden abzuschließen
Moduldetails
In this module, you will understand how capacity, demand patterns and, above all, the priority we give products and customers affect times.
Das ist alles enthalten
16 Videos17 Lektüren1 Aufgabe
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16 Videos•Insgesamt 87 Minuten
Introduction to the module Flow and Queue Management•4 Minuten
IESE Business School has been developing leaders since 1958 through management programs designed for every stage of your career. With a commitment to making a deep, positive, and lasting impact on people, businesses, and society, IESE offers top-ranked MBA and Executive Education programs that empower professionals to lead with purpose and excellence.
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.