What jobs can I get with IT support specialist skills?

Qualify for in-demand job titles: <text variant="body1">· Entry-level IT Support Specialist or IT Support Professional <text variant="body1">· Help Desk Technician <text variant="body1">· Technical support specialist <text variant="body1">· Network Support Specialist <text variant="body1">· Systems Administrator

Will I be able to complete this course online?

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

How long does it take to complete the professional certificate?

It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.

What will I get if I purchase the Certificate?

When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Introduction to Computers

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Introduction to Computers

Dozent: Microsoft

Bei enthalten

Mehr erfahren

4 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

2 Wochen zu vervollständigen

unter 10 Stunden pro Woche

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

4 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

2 Wochen zu vervollständigen

unter 10 Stunden pro Woche

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Was Sie lernen werden

Identify key computer components including CPU, memory, storage, and peripherals
Explain how operating systems manage processes, memory, and hardware interactions
Describe enterprise systems including servers, storage, and computing environments
Understand how security, hardware, and software work together in IT systems

Wichtige Details

Zertifikat zur Vorlage

Zu Ihrem LinkedIn-Profil hinzufügen

Kürzlich aktualisiert!

Mai 2026

Bewertungen

16 Aufgaben

Unterrichtet in Englisch

91% of learners achieved a positive career outcome

Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

Weitere Informationen zu Coursera für Unternehmen

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In diesem Kurs gibt es 4 Module

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.

In this course, you’ll explore computer systems and the security threats that computer users have to deal with. You'll learn about key components like the CPU, memory, storage, and peripherals. You’ll cover how these components interact with the operating system, including CPU processes, memory management, and the role of device drivers. Finally, you’ll explore essential concepts defining hardware and software relationships for a comprehensive understanding of system functionality. After completing this course, you’ll be able to: • Identify the key components of a computer system, encompassing hardware elements such as CPU, memory, storage devices, input/output devices, and peripherals. • Describe the interaction between computer system components and the operating system, including how the CPU processes instructions, memory management, and the role of device drivers. • Discuss the essential concepts that define the relationship between security, hardware and software, fostering a comprehensive understanding of system functionality. This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

Ever wondered how we moved from basic desktop computers to machines that can "think"? In this module, you will dive into the heart of modern computing. You will explore how foundational hardware and Operating Systems serve as the launchpad for the AI revolution. By understanding how high-performance GPUs fuel today’s Generative AI, you will bridge the gap between physical circuitry and the future of intelligent technology.

Das ist alles enthalten

13 Videos16 Lektüren5 Aufgaben2 Plug-ins

13 VideosInsgesamt 72 Minuten

Introduction to the program4 Minuten
Course introduction: Introduction to Computers3 Minuten
Welcome to Generative AI for everyone6 Minuten
Understanding the Capabilities of Generative AI for Business Functions9 Minuten
Generative AI - Under the hood8 Minuten
The potential pitfalls and shortcomings of GEN AI6 Minuten
Threat landscape overview5 Minuten
Linked threats5 Minuten
What is a computer and what is inside it?5 Minuten
How does a computer operate?6 Minuten
What is an operating system and what does it do?5 Minuten
Popular operating systems7 Minuten
Module summary: Introduction to computers and operating systems4 Minuten

16 LektürenInsgesamt 165 Minuten

Course syllabus: Introduction to Computers10 Minuten
How to be successful in this course10 Minuten
Skills measured: Exam MS-900: Microsoft 365 Fundamentals10 Minuten
Generative AI Terminology10 Minuten
Generative AI in Business10 Minuten
Threat stats10 Minuten
Exercise: Explaining the threat landscape30 Minuten
Exemplar: Explaining the threat landscape10 Minuten
Additional resources: Threat landscape 5 Minuten
Hardware versus software10 Minuten
Monitors and graphics cards: How visuals come to life10 Minuten
Additional resources: Introduction to computing devices5 Minuten
Types of operating systems10 Minuten
Proprietary and open-source software10 Minuten
Types of software: System, application and utility10 Minuten
Additional resources: Operating systems5 Minuten

5 AufgabenInsgesamt 90 Minuten

Mastering Generative AI Architectures and Applications15 Minuten
Knowledge check: Decoding the threat landscape: An IT perspective15 Minuten
Knowledge check: Introduction to computing devices15 Minuten
Knowledge check: Operating systems15 Minuten
Module quiz: Operating systems30 Minuten

2 Plug-insInsgesamt 20 Minuten

Activity: Computer component match-up10 Minuten
Activity: Software type matching challenge10 Minuten

Behind every great tech company is a rock-solid infrastructure. In this module, you will master the backbone of the digital world: servers, storage, and backups. You will take control of on-premises, cloud, and hybrid environments, learning to protect data like a pro. By the end of this module, you will be equipped to lead strategic Patch Management and build the "Business Continuity" plans that keep global enterprises running, no matter what.

Das ist alles enthalten

7 Videos9 Lektüren4 Aufgaben1 Diskussionsthema1 Plug-in

7 VideosInsgesamt 37 Minuten

Infrastructure and Servers6 Minuten
Risk mitigation: Backup frequency6 Minuten
What are computing environments?6 Minuten
Security in computing environments6 Minuten
What is maintenance and patching?6 Minuten
Patch management: pros, cons, and challenges4 Minuten
Module summary: Enterprise systems and security5 Minuten

9 LektürenInsgesamt 80 Minuten

Types of servers, storage, and backups10 Minuten
Additional resources: Servers, storage and backup5 Minuten
Traditional versus cloud computing environments10 Minuten
Security in computing environments in depth10 Minuten
Additional resources: Computing environments5 Minuten
Types of maintenance10 Minuten
Optimizing your computer's performance10 Minuten
Vulnerability management10 Minuten
Additional resources: Maintenance and patches10 Minuten

4 AufgabenInsgesamt 75 Minuten

Knowledge check: Servers, storage and backups15 Minuten
Knowledge check: Computing environments15 Minuten
Knowledge check: Maintenance and patching15 Minuten
Module quiz: Enterprise systems and security30 Minuten

1 DiskussionsthemaInsgesamt 10 Minuten

Storage and security needs for enterprise versus home users10 Minuten

1 Plug-inInsgesamt 10 Minuten

Activity: Environment Characteristics Match-Up10 Minuten

Get ready to step into the engine room of modern business operations. You will explore the powerful tools that keep teams connected and data moving, from Enterprise Messaging to complex Data Warehousing. You will discover how backend Business Intelligence (BI) functions turn raw information into winning strategies. This is where you learn to navigate the cloud-based ecosystems that define the 2026 workplace.

Das ist alles enthalten

9 Videos10 Lektüren5 Aufgaben1 Diskussionsthema

9 VideosInsgesamt 43 Minuten

What is business software?5 Minuten
A day in the life of a business computer5 Minuten
How email changed the world5 Minuten
Email app functions5 Minuten
Growing your knowledge on storage 5 Minuten
Processing data 4 Minuten
Machine Learning and data5 Minuten
Artificial intelligence and machine learning4 Minuten
Module Summary: Business systems applications5 Minuten

10 LektürenInsgesamt 100 Minuten

Common business software10 Minuten
Dealing with limitations10 Minuten
Cloud solutions for hardware limitations10 Minuten
Computers under pressure10 Minuten
Additional resources: Business software10 Minuten
Email security functions10 Minuten
Additional resources: Email apps10 Minuten
Data warehousing and data lakes 10 Minuten
Machine learning in action10 Minuten
Additional resources: Storage solutions10 Minuten

5 AufgabenInsgesamt 85 Minuten

Activity: Practical solutions to hardware and software limitations10 Minuten
Knowledge check: Business software15 Minuten
Knowledge check: Email apps15 Minuten
Knowledge check: Storage solutions15 Minuten
Module quiz: Business systems applications30 Minuten

1 DiskussionsthemaInsgesamt 10 Minuten

Have you ever received spam or malicious emails? What was your experience?10 Minuten

It’s time to bring it all together and prove what you can do! In this final capstone module, you will synthesize everything you’ve learned about hardware, cloud, and AI into one cohesive vision. You will take on the role of a lead architect, designing a comprehensive system solution from the ground up. This is your opportunity to show that you can solve real-world business challenges with cutting-edge technical strategy.

Das ist alles enthalten

2 Videos3 Lektüren2 Aufgaben1 Diskussionsthema1 Plug-in

2 VideosInsgesamt 7 Minuten

Course recap: Introduction to Computing5 Minuten
Congratulations2 Minuten

3 LektürenInsgesamt 50 Minuten

About the final project and assessment10 Minuten
Exercise: Designing a business computer setup30 Minuten
Next steps10 Minuten

2 AufgabenInsgesamt 120 Minuten

Self-review: Designing a business computer setup30 Minuten
Course quiz90 Minuten

1 DiskussionsthemaInsgesamt 10 Minuten

Reflect on learning10 Minuten

1 Plug-inInsgesamt 15 Minuten

Exemplar: Designing a business computer setup15 Minuten

Dozent

Microsoft

297 Kurse2.540.068 Lernende

von

Microsoft

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Lernender seit 2018

„Es ist eine großartige Erfahrung, in meinem eigenen Tempo zu lernen. Ich kann lernen, wenn ich Zeit und Nerven dazu habe.“

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Lernender seit 2020

„Bei einem spannenden neuen Projekt konnte ich die neuen Kenntnisse und Kompetenzen aus den Kursen direkt bei der Arbeit anwenden.“

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Lernender seit 2021

„Wenn mir Kurse zu Themen fehlen, die meine Universität nicht anbietet, ist Coursera mit die beste Alternative.“

Chaitanya A.

„Man lernt nicht nur, um bei der Arbeit besser zu werden. Es geht noch um viel mehr. Bei Coursera kann ich ohne Grenzen lernen.“

Häufig gestellte Fragen

This program is for you:

· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.

· If you want to switch or start a career in the field of Information Technology (IT).

· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

· Proficiency in system analysis and maintenance.

· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.

· Practice in establishing robust security protocols.

· Expertise in diagnostics and troubleshooting.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.