Explore the complete ITSM v5 product and service lifecycle, from discovery to support, and understand the four dimensions that shape effective service management. Learn how to design, build, and operate digital products and services for maximum business value.

This course guides learners through the eight key activities of the ITSM v5 product and service lifecycle, highlighting practical approaches to discovery, design, sourcing, building, transitioning, operating, delivering, and supporting IT services. You will also examine the four dimensions of service management-organizations and people, value streams and processes, information and technology, and partners and suppliers-gaining a holistic perspective on how these elements interact to drive successful service outcomes. The course uses a blend of conceptual explanations and real-world scenarios to illustrate lifecycle activities and the integration of the four dimensions, enabling learners to apply best practices in designing and managing digital services. This course is part two of a three-course Specialization designed to build a complete and cohesive understanding of the subject. While it offers valuable skills on its own, you'll gain the most benefit by progressing through all three courses as a structured learning journey. This course is based on ITSM v5 Foundation – Master IT Service Management for 2026 Certification Success, by Avnish Singh and Pavan Kumar. This course is licensed and distributed by Packt. All rights reserved. Packt is one of the world's most prolific publishers of cutting-edge technical content. For over two decades we've made it our mission to curate and publish the knowledge of only the very best technical experts. We focus on real-world courses that help our customers get the job done, with coverage that extends across a wide range of established and cutting-edge technical topics. If you're an individual or an organisation that embraces learning by doing, Packt is the perfect fit for you.