This module offers invaluable insights from a seasoned help desk veteran, sharing practical advice on professional communication, conduct, and building meaningful relationships in the workplace. You’ll learn how to navigate challenging situations, update documentation with precision, and balance assertiveness with diplomacy. Discover strategies for expanding your expertise, seeking mentorship, and volunteering for projects to broaden your skill set. The course also guides you in building a home lab for hands-on practice and understanding the unique needs of different business verticals, from healthcare to retail. As you wrap up, you’ll receive expert tips on exam preparation, study habits, and maintaining your mental health, along with guidance on building a supportive peer community.
Cisco Certified Support Technician IT Support 100-140 Unit10
Bald zu Ende: Erwerben Sie mit Coursera Plus für 199 $ (regulär 399 $) das nächste Level. Jetzt sparen.
Cisco Certified Support Technician IT Support 100-140 Unit10
Dieser Kurs ist Teil von Spezialisierung für Cisco Certified Support Technician IT Support - 100-140
Dozent: Pearson
Bei enthalten
Empfohlene Erfahrung
Was Sie lernen werden
Master professional communication, conduct, and relationship-building in IT support roles.
Expand your skill set through mentorship, volunteering, and hands-on practice.
Adapt IT support strategies for diverse industries and customer needs.
Develop effective study habits, exam readiness, and mental health resilience for ongoing success.
Kompetenzen, die Sie erwerben
- Kategorie: Negotiation
- Kategorie: Knowledge Transfer
- Kategorie: Relationship Building
- Kategorie: Ethical Standards And Conduct
- Kategorie: Professional Networking
- Kategorie: Technical Support
- Kategorie: Constructive Feedback
- Kategorie: Verbal Communication Skills
- Kategorie: Business Relationship Management
- Kategorie: Technical Support and Services
- Kategorie: Customer Support
- Kategorie: Initiative and Leadership
- Kategorie: Help Desk Support
Wichtige Details
Zu Ihrem LinkedIn-Profil hinzufügen
September 2025
4 Aufgaben
Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.
Erweitern Sie Ihre Fachkenntnisse
- Lernen Sie neue Konzepte von Branchenexperten
- Gewinnen Sie ein Grundverständnis bestimmter Themen oder Tools
- Erwerben Sie berufsrelevante Kompetenzen durch praktische Projekte
- Erwerben Sie ein Berufszertifikat zur Vorlage
In diesem Kurs gibt es 1 Modul
In this module, you’ll hear real stories from a help desk veteran, giving you insights into the challenges and experiences you might encounter in your own IT career. You’ll receive practical career advice and learn effective ways to gain hands-on experience, so you can overcome the common hurdle of being certified but lacking real-world practice. You’ll also get a summary of key points from the course, along with extra tips to help you on your journey.
Das ist alles enthalten
23 Videos4 Aufgaben
Erwerben Sie ein Karrierezertifikat.
Fügen Sie dieses Zeugnis Ihrem LinkedIn-Profil, Lebenslauf oder CV hinzu. Teilen Sie sie in Social Media und in Ihrer Leistungsbeurteilung.
Mehr von Support and Operations entdecken
Status: Kostenloser Testzeitraum
Packt
Status: Kostenloser Testzeitraum
Status: Kostenloser Testzeitraum
Warum entscheiden sich Menschen für Coursera für ihre Karriere?
Häufig gestellte Fragen
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
Weitere Fragen
Finanzielle Unterstützung verfügbar,