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Samsung Customer Care Essentials

kurs ist nicht verfügbar in Deutsch (Deutschland)

Wir übersetzen es in weitere Sprachen. Sehen Sie sich die Sprachen an, die wir anbieten.

Samsung Customer Care Essentials

Dozenten: Amanda Harmon

Bei enthalten

Mehr erfahren

3 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

7 Stunden zu vervollständigen

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

3 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

7 Stunden zu vervollständigen

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Was Sie lernen werden

This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.

Kompetenzen, die Sie erwerben

Kategorie: Company, Product, and Service Knowledge
Kategorie: Product Knowledge
Kategorie: Active Listening
Kategorie: Customer Support
Kategorie: Product Support
Kategorie: Technical Support
Kategorie: Customer Service
Kategorie: Communication
Kategorie: Technical Support and Services
Kategorie: Problem Solving
Kategorie: Technical Communication
Kategorie: Customer Engagement
Kategorie: Help Desk Support
Kategorie: Insurance and Warranty Claims Processing
Kategorie: Hardware Troubleshooting

Werkzeuge, die Sie lernen werden

Kategorie: Android (Operating System)

Wichtige Details

Zertifikat zur Vorlage

Zu Ihrem LinkedIn-Profil hinzufügen

Bewertungen

4 Aufgaben

Unterrichtet in Englisch

91% of learners achieved a positive career outcome

Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

Weitere Informationen zu Coursera für Unternehmen

Logos von Petrobras, TATA, Danone, Capgemini, P&G und L'Oreal

In diesem Kurs gibt es 3 Module

Prepare to join a group of over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a training certification that equips them with the skills to conduct a mobile repair safely. Samsung has more than 1,000 Authorized Service Centers and service locations which is a care network that 75% of Americans have access to. This is an entry level course that will teach you the basics of Samsung Care that are needed to become a Samsung mobile repair technician or customer care representative.

Moduldetails

This week will focus on the background of Samsung. We will introduce the staples of Samsung devices and provide resources for a deeper understanding of what a Samsung customer may be experiencing.

Das ist alles enthalten

4 Videos10 Lektüren1 Aufgabe

4 VideosInsgesamt 11 Minuten

Intro to Samsung Care Troubleshooting Essentials2 Minuten
Welcome to The Samsung Galaxy1 Minute
Goals and Brand Pillars of Samsung Care5 Minuten
Overview of Samsung Top Apps3 Minuten

10 LektürenInsgesamt 106 Minuten

An Inside Look into Your Mobile Device Repair Journey with Samsung Care5 Minuten
Before You Begin5 Minuten
Welcome to the Samsung Galaxy Learning Objectives10 Minuten
Samsung Fun Facts5 Minuten
Overview of the Galaxy Families30 Minuten
Samsung External Supports20 Minuten
Overview of Android OS10 Minuten
Samsung One UI10 Minuten
Top Samsung Apps10 Minuten
What's Next?1 Minute

1 AufgabeInsgesamt 20 Minuten

Welcome to the Samsung Galaxy Quiz20 Minuten

This module is all about troubleshooting devices in need of Level 1 support.

Das ist alles enthalten

7 Videos8 Lektüren1 Aufgabe

7 VideosInsgesamt 38 Minuten

Troubleshooting Essentials6 Minuten
Breaking Points4 Minuten
Troubleshooting Known App Issues7 Minuten
Troubleshooting Unknown App Issues7 Minuten
Troubleshooting OS Issues for Samsung One UI6 Minuten
Display Troubleshooting5 Minuten
Battery and Device Optimization3 Minuten

8 LektürenInsgesamt 47 Minuten

Troubleshooting and Types of Repairs Learning Objectives1 Minute
Types of Repairs5 Minuten
Foundation of Troubleshooting5 Minuten
Permissions Scenario10 Minuten
The Safe Mode Experience5 Minuten
Android Troubleshooting10 Minuten
Other Common Troubleshooting Scenarios1 Minute
Customer Education Opportunities10 Minuten

1 AufgabeInsgesamt 20 Minuten

Troubleshooting and Types of Repairs Quiz20 Minuten

This module details every part of the interaction with the customer. It covers customer check-in and check-out, troubleshooting, and how to prep the device for repair.