Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Meta Ads Manager, Facebook, Advertising Campaigns, Social Media Campaigns, Lead Generation, Campaign Planning, Social Media, Online Advertising, Social Media Marketing, Digital Advertising, Campaign Management, Advertising
Intermédiaire · Projet Guidé · Moins de 2 heures

Fundação Instituto de Administração
Compétences que vous acquerrez: Strategic Marketing, Marketing Strategies, Marketing Analytics, Data-Driven Marketing, Digital Marketing, Data Visualization, Conversion Funnel Analysis, Consumer Behaviour, Sales Strategy, Marketing, Performance marketing, Marketing Planning, Marketing Strategy and Techniques, Marketing Operations, Data-Driven Decision-Making, Data Visualization Software, Customer Analysis, Customer Engagement, Market Analysis, Key Performance Indicators (KPIs)
Débutant · Spécialisation · 3 à 6 mois

Alex Genadinik
Compétences que vous acquerrez: Closing (Sales), Negotiation, Strategic Partnership, Price Negotiation, Contract Negotiation, Selling Techniques, Brand Awareness, Brand Strategy, Proposal Writing, Sales Presentation, Brand Marketing, Proposal Development, Business Development, Branding, Brand Management, Relationship Building, Promotional Strategies, Relationship Management, Drive Engagement, Professional Networking
Mixte · Cours · 1 à 4 semaines

Alfaisal University | KLD
Compétences que vous acquerrez: Production Line, Marketing Effectiveness, Business Metrics, Performance Measurement, Profit and Loss (P&L) Management, Production Management, Marketing, Marketing Strategies, Marketing Analytics, Strategic Marketing, Return On Investment, Key Performance Indicators (KPIs), Benchmarking
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Facebook, Order Management, Order Fulfillment, Marketing, Order Processing, Product Marketing, Selling Techniques, Sales, Payment Processing, Payment Systems, Shipping and Receiving, E-Commerce, Social Media Marketing, Social Media
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Facebook, User Accounts, Product Assortment, Account Management, E-Commerce, Social Media Management, Social Media, Merchandising, Payment Processing, Digital Publishing, Payment Systems
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Customer Support, Spreadsheet Software, Customer Service, Data Security, Data Management, Data Integrity, Invoicing, User Accounts, Editing
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Business Planning, Customer Support, Strategic Planning, Business Strategy, Marketing Strategy and Techniques, E-Commerce, Business Modeling, Customer and Client Support, Digital Marketing, Entrepreneurship, New Business Development, Marketing Strategies, Digital Marketing Campaigns, Competitive Analysis, Operations Management
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Customer Complaint Resolution, Non-Verbal Communication, Verbal Communication Skills, Customer experience improvement, Client Services, Customer Service, Customer Inquiries, Insurance and Warranty Claims Processing, Service Improvement, Product Knowledge, Interpersonal Communications, Retail Store Operations, Verbal Strategic Communication, Communication
Intermédiaire · Cours · 1 à 4 semaines

Simplilearn
Compétences que vous acquerrez: Marketing Strategies, Data-Driven Marketing, Marketing Effectiveness, Email Marketing, Marketing Analytics, Digital Marketing, Driving engagement, Customer Relationship Management, Digital Advertising, Online Advertising, Google Ads, Social Media Marketing, Cross-Channel Marketing, Target Market, Personalized Campaigns, Data Collection
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Account Management, Account Strategy, Cross-Functional Team Leadership, Cross Selling, Upselling, Sales Management, Cross-Functional Collaboration, Drive Engagement, Relationship Management, Virtual Teams, B2B Sales, Sales Strategy, Consultative Approaches, Vendor Management, Business Relationship Management, Customer Relationship Management, Driving engagement, Stakeholder Management, Consultative Selling, Market Intelligence
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Soutien à la clientèle, Soutien aux produits, Automatisation des courriels, Ingénierie rapide, Amélioration de l'expérience client, Outils d'ingénierie rapide, IA générative, Automatisation, Ingénierie de requête, Efficacité opérationnelle, Service personnalisé, Service clientèle, Personnalisation de l'IA, Invitations multimodales
Débutant · Cours · 1 à 4 semaines