Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

HubSpot Academy
Compétences que vous acquerrez: HubSpot CRM, Data Visualization, Data Storytelling, Sales Pipelines, Lead Generation, Customer Relationship Management (CRM) Software, Sales Management, Sales Strategy, Sales Enablement, Dashboard, Sales Process, Customer Relationship Management, Data-Driven Decision-Making, Sales, Customer Acquisition Management, Customer Success Management, Customer Service, Business Reporting, Business Metrics, Performance Metric
Débutant · Cours · 1 à 4 semaines

University of Minnesota
Compétences que vous acquerrez: Entrepreneurship, Growth Strategies, Entrepreneurial Finance, Business Planning, Product Planning, Cost Management, Product Development, New Product Development, Business Development, Value Propositions, Investments, Presentations, Customer Acquisition Management, Fundraising, Revenue Forecasting
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Tax Compliance, Sales Tax, Tax Management, Compliance Management, Tax Preparation, Regulatory Compliance, Tax, Billing & Invoicing, Tax Returns, Invoicing, Tax Laws, Compliance Auditing, Regulatory Requirements, Auditing, Registration, Payment Systems, E-Commerce
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Negotiation, Overcoming Objections, Customer Relationship Management (CRM) Software, Customer Relationship Management, Rapport Building, Stakeholder Management, Sales, Sales Strategy, Closing (Sales), Customer Relationship Building, Customer Retention, Influencing, Stakeholder Engagement, Sales Pipelines, Persuasive Communication, Environmental Social And Corporate Governance (ESG), Relationship Building, Dashboard
Intermédiaire · Cours · 1 à 3 mois

Compétences que vous acquerrez: Email Automation, Email Marketing, Marketing Automation, Test Planning, Copywriting, Personalized Campaigns, Regulatory Compliance, Customer Relationship Management (CRM) Software, Performance Analysis, Marketing Analytics, Customer Engagement, Target Audience, Customer Data Management, Compliance Management, Data-Driven Marketing, Compliance Auditing, Customer Relationship Management, Writing and Editing, Peer Review, General Data Protection Regulation (GDPR)
Intermédiaire · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Social Media Marketing, Social Media, Social Media Strategy, Social Media Campaigns, Social Media Analytics, Social Media Management, Social Media Content, Pinterest, Marketing Strategies, Marketing Planning, Instagram, Content Performance Analysis, Campaign Planning, LinkedIn, Smart Goals, Facebook, Customer Relationship Management, Marketing Channel, Goal Setting, Customer Engagement
Mixte · Cours · 1 à 4 semaines

Fundação Instituto de Administração
Compétences que vous acquerrez: Customer Success Management, Customer Relationship Building, Customer Retention, Customer experience strategy (CX), Customer Engagement, Customer Relationship Management, Customer Insights, Target Audience, Organizational Structure, Key Performance Indicators (KPIs), Business Metrics, Organizational Change, Value Propositions
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Financial Analysis, Technical Analysis, Investment Management, Portfolio Management, Investments, Securities (Finance), Return On Investment, Financial Services, Financial Regulations, Performance Measurement, Analysis, Portfolio Risk, Equities, Wealth Management, Performance Analysis, Risk Analysis, Benchmarking, Asset Management, Credit Risk, Risk Appetite
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Ingénierie de requête, Automatisation, Service clientèle, Ingénierie rapide, Gestion de la communication avec les clients, Intégrations AI, Agents génératifs d'IA, Dentisterie, Workflows d'IA, Gestion du calendrier, Programmation, Soins dentaires, Fixer des rendez-vous, Flux de travail agentiques, Appels entrants, Accueil des clients
Débutant · Projet Guidé · Moins de 2 heures

University of Pennsylvania
Compétences que vous acquerrez: Financial Modeling, Business Planning, Operations Management, Market Opportunities, Strategic Thinking, Business Strategy, Go To Market Strategy, Production Planning, Marketing Planning, Risk Analysis, Business Communication, Business Analysis, Marketing Communications, Financial Analysis, Cash Flow Forecasting, Oral Expression, New Product Development, Sales Presentation, Verbal Communication Skills
Débutant · Cours · 1 à 3 mois

Alex Genadinik
Compétences que vous acquerrez: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Brand Loyalty, Experience Design, Process Analysis, Process Improvement, Continuous Improvement Process
Mixte · Cours · 1 à 4 semaines
Chris Croft Training
Compétences que vous acquerrez: Cost Reduction, Cost Control, Cash Management, People Management, Entrepreneurship, Operating Cost, Business, Business Leadership, Business Operations, Brand Loyalty, Leadership Development, Price Negotiation, Business Management, Business Administration, Business Planning, Business Strategy, Leadership and Management, Initiative and Leadership, Gross Profit, Entrepreneurial Finance
Débutant · Spécialisation · 3 à 6 mois