Les cours en psychologie peuvent vous aider à comprendre comment les personnes perçoivent, ressentent et réagissent. Vous pouvez développer des compétences en comportement, communication, analyse et observation. Beaucoup de cours utilisent des exemples concrets pour illustrer les mécanismes psychologiques.

University of Arizona
Compétences que vous acquerrez: Customer Service, Customer Retention, Customer Relationship Management, Loyalty Programs, Customer Relationship Building, Brand Loyalty, Customer Insights, User Feedback, Customer Engagement, Customer experience strategy (CX), Customer experience improvement, Customer Analysis, Strategic Thinking, User Research, Relationship Management, Consumer Behaviour, Business Strategy, Entrepreneurship, Active Listening
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Stakeholder Engagement, Procurement, Project Management, Resource Management, Stakeholder Management, Project Risk Management, Purchasing, Project Management Institute (PMI) Methodology, Risk Analysis, Risk Management, Stakeholder Communications, Supply Management, Project Management Office (PMO), Project Management Life Cycle, Project Controls, Project Portfolio Management, Risk Management Framework, Verbal Communication Skills, Staff Management, Communication
Mixte · Cours · 1 à 3 mois

Microsoft
Compétences que vous acquerrez: DevSecOps, Infrastructure Security, Cyber Governance, Zero Trust Network Access, Threat Detection, Security Engineering, IT Security Architecture, Threat Modeling, Endpoint Detection and Response, Security Information and Event Management (SIEM), Cyber Threat Hunting, Enterprise Architecture, Cloud Infrastructure, Application Security, Network Security, Identity and Access Management, Cyber Security Policies, Governance Risk Management and Compliance, Risk Analysis, Role-Based Access Control (RBAC)
Avancées · Certificat Professionnel · 3 à 6 mois

Coursera
Compétences que vous acquerrez: Marketing Operations, Information Privacy, General Data Protection Regulation (GDPR), Customer Data Management, Personally Identifiable Information, Law, Regulation, and Compliance, Customer Communications Management, Data Management, Compliance Management, Data Security, Data Mapping, Email Marketing, Risk Analysis, Record Keeping, Document Management, Auditing, Data Integrity, Data Strategy, Data Access, Data Flow Diagrams (DFDs)
Débutant · Cours · 1 à 4 semaines

Pearson
Compétences que vous acquerrez: Marketing, Target Market, Target Audience, Marketing Management, Strategic Marketing, Product Planning, Product Strategy, Promotional Strategies, Product Marketing, New Product Development, Market Research, Product Lifecycle Management, Global Marketing, Product Promotion, Marketing Planning, Business Marketing, Brand Marketing, Product Management, Consumer Behaviour, Branding
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Correlation Analysis, Regression Analysis, Statistical Hypothesis Testing, Statistical Methods, Time Series Analysis and Forecasting, Financial Modeling, Model Evaluation, Statistical Modeling, Statistical Analysis, Financial Forecasting, Financial Analysis, Trend Analysis, Financial Data, Quantitative Research, Finance, Forecasting, Analysis, Risk Analysis, Research, Decision Making
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Surveys, Survey Creation, Market Research, Sampling (Statistics), Business Research, Research Methodologies, Research Design, Case Studies, Statistical Hypothesis Testing, Marketing, Quantitative Research, Data-Driven Marketing, Marketing Strategies, Marketing Analytics, Statistical Methods, Consumer Behaviour, Data Collection, Market Intelligence, Data Analysis, Business Analytics
Mixte · Cours · 1 à 3 mois
Chris Croft Training
Compétences que vous acquerrez: Problem Solving, Critical Thinking and Problem Solving, Complex Problem Solving, Decision Making, Creative Problem-Solving, Root Cause Analysis, Cognitive flexibility, Brainstorming, Ideation, Strategic Decision-Making, Creative Thinking, Decisiveness, Risk Management, Decision Intelligence, Creativity, Data-Driven Decision-Making, Risk Analysis, Innovation, Decision Tree Learning, Tree Maps
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Product Development, Market Opportunities, Market Research, Target Market, Communication Planning, Field Marketing, Consumer Behaviour, Product Marketing, Brand Marketing, Marketing Channel, Customer Analysis, Customer Insights, Market Analysis, Retail Management, Brand Management, Market Intelligence, Retail Sales, Marketing Analytics, Sales Strategy, Payment Systems
Débutant · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Portfolio Management, Portfolio Risk, Investment Management, Investments, Asset Management, Financial Market, Risk Management, Risk Modeling, Finance, Risk Analysis, Financial Forecasting, Forecasting, Financial Analysis, Correlation Analysis, Benchmarking, Variance Analysis
Mixte · Cours · 1 à 4 semaines

Interplay Learning
Compétences que vous acquerrez: Customer experience improvement, Verbal Communication Skills, User Feedback, Customer Service, Consultative Approaches, Active Listening, Customer Relationship Building, Expectation Management, Communication, Professionalism, Customer Complaint Resolution, Trustworthiness, Rapport Building, Problem Solving, Professional Development, Composure, Non-Verbal Communication, Maintenance, Repair, and Facility Services, Facility Repair And Maintenance, HVAC
Débutant · Cours · 1 à 3 mois
University of Illinois Urbana-Champaign
Compétences que vous acquerrez: Internal Auditing, Enterprise Risk Management (ERM), Data Visualization, Risk Analysis, Tableau Software, Data Presentation, Auditors Report, Internal Communications, Persuasive Communication, Data-Driven Decision-Making, Continuous Improvement Process, Data Analysis, Data Literacy, Cybersecurity, Empathy & Emotional Intelligence, Influencing, Stakeholder Management, Stakeholder Analysis, Governance Risk Management and Compliance, Business Risk Management
Intermédiaire · Spécialisation · 1 à 3 mois