Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: QuickBooks (Accounting Software), Vendor Management, Inventory and Warehousing, Accounting Software, Business Reporting, Customer Data Management, Management Reporting, Financial Analysis, Billing & Invoicing, Sales Management, Balancing (Ledger/Billing), Financial Reporting, Expense Management, Financial Acumen, Payroll, Billing, Financial Statement Analysis, Cash Management, Cash Flow Forecasting, Payroll Administration
★ 4.3 (56) · Débutant · Cours · 1 à 3 mois

Emory University
Compétences que vous acquerrez: Business, Market Dynamics, Supply Chain, Supply Chain Management, Business Management, Business Strategy, Business Operations, Business Acumen, Logistics Management, Business Economics, Business Marketing, Business Modeling, Gross Profit, Strategic Thinking, Marketing, Competitive Analysis, Value Propositions, Decision Making, Strategic Marketing, Strategic Decision-Making
★ 4.9 (70) · Débutant · Cours · 1 à 3 mois

University of Virginia
Compétences que vous acquerrez: Design Thinking, Technology Strategies, IT Management, Information Technology Architecture, Agile Methodology, Process Design, Customer experience strategy (CX), Stakeholder Engagement, Solution Design, Agile Project Management, Business Modeling, Stakeholder Management, Performance Metric, Lean Methodologies, Performance Measurement, Usability Testing, User Feedback, Value Propositions, Sales
★ 4.6 (9) · Débutant · Cours · 1 à 4 semaines
Google Cloud
Compétences que vous acquerrez: Presentations, Google Workspace, Productivity Software, Sales Presentations, Business Solutions, Collaborative Software, Data Visualization, Multimedia, Document Management, Organizational Skills, Workflow Management, Data Sharing, Digital Publishing, Constructive Feedback, Version Control, File Management, Editing, Change Control, Role-Based Access Control (RBAC)
★ 4.9 (42) · Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, Customer Service, E-Commerce, Order Management, AI Integrations, Generative AI Agents, Automation, Greeting Customers, User Flows
★ 4.2 (9) · Intermédiaire · Projet Guidé · Moins de 2 heures

Alex Genadinik
Compétences que vous acquerrez: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
★ 4.4 (17) · Débutant · Spécialisation · 3 à 6 mois
Compétences que vous acquerrez: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Verbal Communication Skills, Communication, Empathy, Active Listening
★ 5 (7) · Mixte · Cours · 1 à 4 semaines

Yale University
Compétences que vous acquerrez: Professional Networking, Relationship Building, Goal Setting, Rapport Building, Drive Engagement, Personal Development, Presentations, Professional Development, Sales Presentations, Self-Motivation, Self-Awareness, Dashboard, Positivity, Storytelling, Prioritization, Persistence, Interviewing Skills
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Présentation des données, Analyse comparative, Entreposage de données, Accès aux données, Tableau de bord, Informatique en nuage, Analyse des données, Gestion des bases de données, Bases de données relationnelles, SQL, Part de marché, Gestion des données, Développement de bases de données, Logiciel d'analyse de données, Création de tableaux de bord, Langages de requête
★ 4.4 (56) · Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Conversion Funnel Analysis, Web Analytics, Google Analytics, Ad Hoc Reporting, Customer Analysis, E-Commerce, Marketing Analytics, Event Monitoring, Performance Analysis, Performance Reporting
★ 4.3 (16) · Débutant · Projet Guidé · Moins de 2 heures

Tecnológico de Monterrey
Compétences que vous acquerrez: Persona Development, Performance Measurement, Smart Goals, Performance Analysis, Key Performance Indicators (KPIs), Social Media Strategy, Target Audience, Social Media Marketing, Social Media, Goal Setting, Social Media Content, Social Media Management, Active Listening, B2B Sales, Marketing Management, Drive Engagement, Marketing Strategies, Marketing Planning, Marketing, Social Media Analytics
★ 4.5 (102) · Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Product Assortment, Customer Communications Management, Content Management Systems, Retail Management, Retail Store Operations, Payment Processing, Payment Systems, Merchant Services, E-Commerce, Web Content, Product Management, Shipping and Receiving, Sales Tax, Marketing, Account Management, Order Fulfillment, System Configuration, Business
★ 4.8 (15) · Débutant · Projet Guidé · Moins de 2 heures