Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Coursera
Compétences que vous acquerrez: Snowflake Schema, Key Performance Indicators (KPIs), Star Schema, Performance Reporting, Data-Driven Marketing, Marketing Analytics, Data Modeling, Business Reporting, Management Reporting, Conversion Funnel Analysis, Performance Measurement, Dashboard, Database Design, Business Metrics, Performance Metric, Business Intelligence, Relational Databases, Data Architecture, Customer Relationship Management, SQL
Débutant · Cours · 1 à 4 semaines

CVS Health
Compétences que vous acquerrez: Vente incitative, Collaboration, Travail d'équipe, Résolution des plaintes des clients, Expérience en centre d'appel, Service clientèle, L'écoute active, Gestion du temps, Communication, Ventes au détail, L'esprit de croissance, Techniques de vente, Renforcement des relations avec les clients, Soutien à la clientèle, Techniques de désescalade, Accueil des clients, Saisie de données, Compétences en matière d'entretien, Vente croisée, Empathie
Débutant · Certificat Professionnel · 3 à 6 mois

Interplay Learning
Compétences que vous acquerrez: Customer experience improvement, Verbal Communication Skills, User Feedback, Customer Service, Consultative Approaches, Active Listening, Customer Relationship Building, Expectation Management, Communication, Professionalism, Customer Complaint Resolution, Trustworthiness, Rapport Building, Problem Solving, Professional Development, Composure, Non-Verbal Communication, Maintenance, Repair, and Facility Services, Facility Repair And Maintenance, HVAC
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Email Marketing, Prospecting and Qualification, Email Automation, Marketing Automation, A/B Testing, Copywriting, Prompt Engineering, Customer Retention, Cross-Channel Marketing, Email Security, Data-Driven Marketing, HubSpot CRM, Marketing Analytics, Content Performance Analysis, Customer Analysis, Customer Relationship Management (CRM) Software, Campaign Management, Marketing Effectiveness, Target Audience, E-Commerce
Débutant · Spécialisation · 3 à 6 mois

Corporate Finance Institute
Compétences que vous acquerrez: Financial Analysis, Financial Statement Analysis, Financial Statements, Return On Investment, Trend Analysis, Competitive Analysis, Benchmarking, Performance Analysis, Business Metrics, Commercial Lending, Performance Measurement, Lending and Underwriting
Intermédiaire · Cours · 1 à 3 mois

John Wiley & Sons
Compétences que vous acquerrez: Non-Profit Accounting, Fundraising, Fundraising and Crowdsourcing, Grant Writing, Customer Relationship Management, Technology Strategies, Program Evaluation, Fiscal Management, Business Operations, Grant Applications, Customer Relationship Management (CRM) Software, Financial Statement Analysis, Web Design and Development, Performance Measurement, Operations Management, Financial Statements, Operations, Social Impact, Business, Finance
Intermédiaire · Cours · 1 à 3 mois

Universidad de Palermo
Compétences que vous acquerrez: Human Capital, Human Resource Strategy, Human Resources Management and Planning, Human Resources, IT Management, Branding, Customer Relationship Management, Brand Marketing, Marketing, Enterprise Resource Planning, Talent Management, Brand Management, Business Process Management, Marketing Management, Business Process, Business Economics, Customer Relationship Management (CRM) Software, Market Dynamics, Economics, Economic Development
Débutant · Spécialisation · 1 à 3 mois
Universidade de São Paulo
Compétences que vous acquerrez: Lead Generation, Sales Presentation, Selling Techniques, B2B Sales, Customer Analysis, General Sales Practices, Customer Insights, Sales Process, Sales Strategy, Sales, Customer Retention, Target Audience, Customer Success Management, Prospecting and Qualification, Marketing, Inside Sales, Marketing Strategies, Customer Relationship Building, Marketing Strategy and Techniques, Persona Development
Débutant · Cours · 1 à 4 semaines

Kennesaw State University
Compétences que vous acquerrez: Stratégie commerciale, Propositions de valeur, L'esprit d'entreprise, Présentations, Renforcement des relations avec les clients, Gestion des coûts, Expression orale, Gestion des recettes, Planification des activités, Marché cible, Compétences en matière de communication verbale, Analyse de la clientèle, Partenariat stratégique, Opportunités de marché, Modélisation d'entreprise, L'innovation, Développement de nouvelles activités
Débutant · Cours · 1 à 3 mois
Starweaver
Compétences que vous acquerrez: Financial Statement Analysis, Financial Analysis, Business Valuation, Financial Statements, Operational Efficiency, Working Capital, Business Metrics, Gross Profit, Operational Analysis, Financial Modeling, Financial Data, Balance Sheet, Return On Investment, General Finance, Finance, Income Statement, Analysis, Risk Analysis, Business Modeling, Market Analysis
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Strategic Communication, Presentations, Investment Banking, Sales Presentations, Strategic Partnership, Case Studies, Proposal Development, Corporate Communications, Business Writing, Financial Analysis, Finance, Data Visualization, Verification And Validation, Business Communication, Writing, Mergers & Acquisitions, Corporate Finance
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Organizational Structure, Business Planning, Corporate Finance, Corporate Strategy, Business Administration, Digital Transformation, Business, Business Strategy, Budget Management, Franchising, Business Management, Business Economics, Business Modeling, Strategic Thinking, E-Commerce, Organizational Strategy, Economic Development, Strategic Decision-Making, Decision Making, Small Business Accounting
Mixte · Cours · 1 à 3 mois