Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Simplilearn
Compétences que vous acquerrez: Meta Ads Manager, Content Performance Analysis, Social Media Management, Instagram, Social Media Campaigns, Facebook, Content Scheduling, Social Media, Advertising Campaigns, Online Advertising, Social Media Analytics, Collaborative Software, Advertising, Digital Advertising, Social Media Content, Social Media Marketing, Collaboration, Content Marketing, Drive Engagement, Sales
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Mesure de la performance, Fidélisation de la clientèle, Amélioration de la qualité, Analyse des performances, Résolution des plaintes des clients, Service clientèle, Engagement des clients, Assistance et services techniques, Support technique, Renforcement des relations avec les clients, Amélioration des processus, Processus d'amélioration continue, Gestion des relations, Soutien à la clientèle, Amélioration des services, Indicateurs clés de performance (ICP), Amélioration des performances, Amélioration de l'expérience client, Gestion des attentes
Débutant · Cours · 1 à 4 semaines

HubSpot Academy
Compétences que vous acquerrez: Sales Presentation, Prospecting and Qualification, Sales Presentations, Sales Development, Persona Development, Inside Sales, Sales Prospecting, Sales Process, Target Audience, Sales Strategy, Phone Sales, Lead Generation, Target Market, Customer Analysis, Presentations, Needs Assessment, Personalized Campaigns, Customer Engagement, Professional Networking, Rapport Building
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Customer Insights, Customer Analysis, User Feedback, Customer experience strategy (CX), Customer experience improvement, Customer Service, Market Research, Branding, Advertising, Public Relations
Débutant · Projet Guidé · Moins de 2 heures

University of Maryland, College Park
Compétences que vous acquerrez: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Customer Relationship Building, Customer Relationship Management, Brand Loyalty, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Customer Data Management, B2B Sales, Target Market, Operating Cost, Strategic Decision-Making
Débutant · Cours · 1 à 4 semaines

Google Cloud
Compétences que vous acquerrez: Intégrations AI, Infrastructure en nuage, Workflows d'IA, Analyse comparative, Optimisation du modèle, Interopérabilité, Architecture matérielle, Google Cloud Platform, Connaissance des produits, Démonstration de produits, Optimisation des performances
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Financial Statements, Financial Statement Analysis, Income Statement, Financial Acumen, Return On Investment, Balance Sheet, Financial Analysis, Financial Accounting, Business Metrics, Financial Data, Entrepreneurial Finance, Profit and Loss (P&L) Management, Small Business Accounting, Gross Profit, Operating Expense, Financial Management, Data-Driven Decision-Making, Asset Management
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Customer Relationship Management, Six Sigma Methodology, Continuous Improvement Process, Operational Excellence, Quality Management, Process Improvement, Customer experience strategy (CX), Quality Improvement, Production Management, Quality Management Systems, Customer Relationship Building, Quality Assurance and Control, Operational Efficiency, Production Process, Product Quality (QA/QC), Quality Assurance, Process Optimization, Customer experience improvement, Risk Analysis, Customer Engagement
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, Customer Service, E-Commerce, Order Management, AI Integrations, Generative AI Agents, Automation, Greeting Customers, User Flows
Intermédiaire · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Canva (Software), Marketing Collateral, Marketing Materials, Workflow Management, Graphic Design, Customer Engagement, Layout Design, Information Architecture, Design, Ideation, Digital Publishing, Marketing, Entrepreneurship, Digital Content, Business
Intermédiaire · Projet Guidé · Moins de 2 heures

Emory University
Compétences que vous acquerrez: Financial Statements, Return On Investment, Cash Flows, Financial Statement Analysis, Accounting, Financial Analysis, Income Statement, Financial Acumen, Balance Sheet, Gross Profit, Financial Reporting, Financial Accounting, Business Metrics, Cost Accounting, Profit and Loss (P&L) Management, Operating Cost, Equities, Loans
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Sales Management, Growth Strategies, Strategic Leadership, Customer Relationship Management (CRM) Software, Sales Strategy, Business Leadership, Customer Relationship Management, Drive Engagement, Leadership Development, Sales Process, Team Motivation, Business Strategy, Leadership, Plan Execution, Team Performance Management, Organizational Effectiveness, Strategic Decision-Making, Customer experience strategy (CX), Team Management, Growth Mindedness
Avancées · Cours · 1 à 3 mois