Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Compétences que vous acquerrez: Intercultural Competence, Cultural Responsiveness, Relationship Building, Relationship Management, Professional Development, Data Storytelling, Oral Expression, Public Speaking, Rapport Building, Tactfulness, Persuasive Communication, User Feedback, Communication Strategies, Overcoming Objections, Drive Engagement, AI literacy, Continuous Improvement Process
Débutant · Cours · 1 à 3 mois

Fundação Instituto de Administração
Compétences que vous acquerrez: Customer Success Management, Customer Relationship Building, Customer Retention, Customer experience strategy (CX), Customer Engagement, Customer Relationship Management, Customer Insights, Target Audience, Organizational Structure, Key Performance Indicators (KPIs), Business Metrics, Organizational Change, Value Propositions
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Instagram, Visual Storytelling, Storytelling, Content Creation, Marketing Design, Facebook, Graphic and Visual Design Software, Social Media, Social Media Content, Graphic Design, Social Media Marketing, Shared Media, Marketing Collateral, Promotional Strategies
Débutant · Projet Guidé · Moins de 2 heures

LearnQuest
Compétences que vous acquerrez: Sales Presentation, Sales Presentations, Closing (Sales), Negotiation, Data Visualization, Selling Techniques, Presentations, B2B Sales, Influencing, Persuasive Communication, Storytelling, Behavioral Economics, Overcoming Objections, Value Propositions, Rapport Building
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: AI Personalization, Personalized Service, Customer Analysis, Customer Engagement, Customer experience strategy (CX), Customer Insights, Driving engagement, Customer Service, Ethical Standards And Conduct, Customer Retention, Operational Efficiency, Predictive Modeling, Continuous Monitoring
Débutant · Cours · 1 à 3 mois

Kennesaw State University
Compétences que vous acquerrez: Digital Advertising, Online Advertising, Marketing, MarTech, Market Dynamics, Advertising, Marketing Channel, Marketing Communications, Sales, Social Media, Digital Transformation, Product Marketing, Digital Marketing, Promotions and Campaigns, Real Time Data, Consultative Selling, Promotional Strategies
Débutant · Cours · 1 à 4 semaines

LearnQuest
Compétences que vous acquerrez: Consultative Approaches, Consultative Selling, Value Propositions, Sales Strategy, Market Opportunities, Selling Techniques, Executive Presence, Sales, Solution Selling, Regional Sales, General Sales Practices, Business Development, Stakeholder Communications, Strategic Partnership, Active Listening, Storytelling, Communication Strategies, Organizational Structure, Relationship Building
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Email Automation, Email Marketing, Marketing Automation, Test Planning, Copywriting, Personalized Campaigns, Regulatory Compliance, Customer Relationship Management (CRM) Software, Performance Analysis, Marketing Analytics, Customer Engagement, Target Audience, Customer Data Management, Compliance Management, Data-Driven Marketing, Compliance Auditing, Customer Relationship Management, Writing and Editing, Peer Review, General Data Protection Regulation (GDPR)
Intermédiaire · Spécialisation · 3 à 6 mois

HubSpot Academy
Compétences que vous acquerrez: HubSpot CRM, Data Visualization, Data Storytelling, Sales Pipelines, Lead Generation, Customer Relationship Management (CRM) Software, Sales Management, Sales Strategy, Sales Enablement, Dashboard, Sales Process, Customer Relationship Management, Data-Driven Decision-Making, Sales, Customer Acquisition Management, Customer Success Management, Customer Service, Business Reporting, Business Metrics, Performance Metric
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: MLOps (Machine Learning Operations), Model Evaluation, Model Training, Model Optimization, Configuration Management, Image Analysis, Debugging, Data Presentation, Experimentation, Computer Vision, Data Visualization, Deep Learning, Algorithms, Performance Tuning, Tensorflow, Failure Mode And Effects Analysis, Root Cause Analysis, Cost Management, Machine Learning, Performance Analysis
Intermédiaire · Spécialisation · 3 à 6 mois

Compétences que vous acquerrez: Canva (Software), Facebook, Marketing Materials, Advertising, Graphic and Visual Design Software, Marketing Collateral, Marketing Design, Graphic and Visual Design, Graphic Design, Branding, Content Marketing, Digital Marketing
Débutant · Projet Guidé · Moins de 2 heures

Compétences que vous acquerrez: Service clientèle, IA générative, ChatGPT, Amélioration de l'expérience client, Intégrations AI, Service personnalisé, Agents génératifs d'IA, Soutien à la clientèle, Ingénierie de requête, Stratégie d'expérience client (CX), Personnalisation de l'IA, Soutien aux produits, L'activation de l'IA, Demandes de renseignements des clients, Configuration du système, Ingénierie rapide
Mixte · Cours · 1 à 4 semaines