Cours en Business

Compétences que vous acquerrez: Professional Networking, Customer Retention, Sales Presentation, Customer Service, Selling Techniques, Negotiation, Communication, Customer Relationship Building, General Sales Practices, Influencing, Price Negotiation, Sales, Business Communication, Customer Relationship Management, Relationship Building, Sales Development, Rapport Building, Customer Success Management, Leadership, Active Listening

Compétences que vous acquerrez: Automatisation, Intelligence artificielle, Gestion du flux de travail, Développement sans code, Gestion de la communication avec les clients, Miro AI, Soutien à la clientèle, Soutien aux clients et à la clientèle, Analyse de la clientèle, Amélioration de l'expérience client, Gestion des données clients, Service clientèle, L'IA responsable, Éthique des données, Automatisation des courriels, Engagement des clients, Normes et conduite éthiques, Logiciel de gestion de la relation client (CRM), IA générative, Systèmes agentiques

Compétences que vous acquerrez: Data Analysis, Regression Analysis, Kanban Principles

Compétences que vous acquerrez: Prompt Engineering, Responsible AI, Microsoft Copilot, AI literacy, Microsoft 365, Governance, Artificial Intelligence, Generative AI Agents, Generative AI

Compétences que vous acquerrez: User Research, Law, Regulation, and Compliance, Regulation and Legal Compliance, Customer Insights, Regulatory Compliance, AI Workflows, Performance Metric, AI Integrations, Performance Measurement, Artificial Intelligence, Emerging Technologies

Compétences que vous acquerrez: Google Analytics, Marketing Analytics, Web Analytics, Data-Driven Marketing, Analytics, Business Reporting, Target Audience, Marketing Channel, Business Metrics, Advertising Campaigns, Customer Acquisition Management, Event Monitoring, Customer Engagement, Customer Retention, Demography

Compétences que vous acquerrez: Empathy, Empathy & Emotional Intelligence, Creativity, Self-Awareness, Emotional Intelligence

Compétences que vous acquerrez: Lifelong Learning, Professionalism, Client Services, Personal Development, Workplace inclusivity, Motivational Skills, Self-Motivation, Curiosity, Professional Development, Employee Engagement, Branding, Resilience, Adaptability, Leadership, Emotional Intelligence, Mentorship, Performance Improvement, Critical Thinking and Problem Solving, Communication Strategies, Critical Thinking

Compétences que vous acquerrez: Culture Transformation, Organizational Change, Diversity Equity and Inclusion Initiatives, Human Resources, Change Management, Human Capital, Human Resource Strategy, Human Resources Management and Planning, Data-Driven Decision-Making, Diversity and Inclusion, Workplace inclusivity, Predictive Analytics

Compétences que vous acquerrez: Prévisions de recettes, Planification des activités, Prise de décision stratégique, Modélisation financière, Analyse des tendances, Analyse des données, Prise de décision fondée sur des données, Communication avec les parties prenantes, Prévisions, Prévisions financières, Microsoft Excel, Formules Excel, Mesure de la performance

Compétences que vous acquerrez: Cryptographic Protocols, Blockchain, Business Continuity Planning, Cryptography, Encryption, Business Continuity, Disaster Recovery, Data Management, Digital Assets, Security Management, Vulnerability Assessments, Cybersecurity, Enterprise Security, Network Security, Threat Modeling, Asset Protection, Vulnerability Management, Regulation and Legal Compliance, Cyber Risk, Information Privacy

Compétences que vous acquerrez: Digital Marketing, Email Marketing, Pay Per Click Advertising, Digital Marketing Campaigns, Blogs, Content Performance Analysis, Marketing Strategies, Advertising Campaigns, Campaign Management, Marketing Planning, Digital Marketing Tools, Search Engine Optimization, Marketing Analytics, Marketing Effectiveness, Contextual Advertising, Digital Advertising, Social Media, Data-Driven Marketing, Social Media Marketing, Marketing Strategy and Techniques