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Il y a 5 modules dans ce cours
In this course, you will learn how to create a successful inbound sales strategy by connecting with and earning the attention of your most promising leads. After learning the basics of inbound sales and the buyer’s journey, you will learn how to develop your buyer persona as well as find and prioritize active buyers. You’ll discover how to reach out to these leads by creating and using an outreach sequence. Next, you will use qualification frameworks to profile and identify the details of your prospects, including their CGP, TCI, and BA. The course will culminate in you applying your new knowledge to design a personalized sales presentation and a multi-step project for developing an inbound sales strategy.
By the end of this course you will be able to:
• Describe the importance of inbound sales
• Develop an inbound sales strategy
• Create your ideal customer profile
• Identify and prioritize inbound leads
• Use social selling
• Enrich leads
• Connect with inbound leads
• Reach out to inbound leads via phone or email
• Use trigger events and common connections to connect to leads
• Create outreach sequence
• Use technology to automate parts of the outreach
• Identify a prospect's challenges, goals and plans
• Understand a prospect's timeline, consequences and implications
• Profile a prospect's budget and authority
• Create a personalized sales presentation
Throughout the course, you will complete exercises that allow you to apply the skills you have learned in a practical way, such as creating a customer profile, writing emails to prospects, brainstorming a list of questions for a sales call, and creating a sales presentation. You will compile your work and submit it as a project at the end of the course.
This course is intended for anyone interested in jumpstarting their career in sales - whether you’re changing careers and looking for an entry-level role, or want to hone your skills in your current role as a sales representative. It does not require any background knowledge or experience to get started.
In the first week you will be introduced to inbound sales and the importance of having an inbound sales strategy. You will also learn how to define and evaluate the buyer’s journey to optimize your sales strategy.
Inclus
9 vidéos5 lectures2 devoirs2 sujets de discussion
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9 vidéos•Total 34 minutes
Introduction to the Program•5 minutes
Course Introduction Video•4 minutes
About the Projects in This Course•1 minute
Careers in Sales and Customer Relationship Management•5 minutes
Weekly Introduction: Inbound Sales•1 minute
Why Inbound Sales•4 minutes
The Buyer's Journey•4 minutes
Adopting an Inbound Sales Strategy•10 minutes
Weekly Review: Introduction to Inbound Sales•1 minute
5 lectures•Total 80 minutes
Course Syllabus•10 minutes
How to Be Successful in this Course•20 minutes
What Is Inbound Sales?•10 minutes
Evaluating the Buyer's Journey•10 minutes
Inbound Sales: Transforming the Way You Sell•30 minutes
2 devoirs•Total 45 minutes
Practice Quiz: Introduction to Inbound Sales•15 minutes
Graded Quiz: Introduction to Inbound Sales•30 minutes
2 sujets de discussion•Total 40 minutes
Meet and Greet•30 minutes
What Makes Inbound Sales Different?•10 minutes
Identify: Finding and Profiling Active Buyers
Module 2•3 heures à terminer
Détails du module
This week you will take an in-depth look at the first phase of inbound sales, Identify. You will learn how to create a buyer persona for your ideal prospect. You will also learn how to identify and profile active buyers and prioritize these leads. You will complete the exercise Creating Your Ideal Customer Profile, which is the first part of the project you will turn in at the end of this course.
Inclus
7 vidéos3 lectures4 devoirs1 sujet de discussion
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7 vidéos•Total 30 minutes
Weekly Introduction: Identify•1 minute
Why Is the Identify Phase Important in Inbound Sales?•3 minutes
Defining a Good Fit Prospect•9 minutes
Listening for Active Buyers•8 minutes
Using Social Selling to Identify Active Buyers•6 minutes
Enrich Leads with Buyer Context•3 minutes
Weekly Review: Identify•1 minute
3 lectures•Total 60 minutes
How to Create Detailed Buyer Personas for Your Business•20 minutes
A Buyer Persona Template•10 minutes
Types of Trigger Events and How to Track Them•30 minutes
4 devoirs•Total 100 minutes
Practice Quiz: Develop a Customer Profile and Buyer Persona•15 minutes
Practice Quiz: Identify and Prioritize Active Buyers•15 minutes
Exercise: Creating Your Ideal Customer Profile•40 minutes
Graded Quiz: Identify: Finding and Profiling Active Buyers•30 minutes
1 sujet de discussion•Total 10 minutes
How Do You Identify Active Buyers•10 minutes
Connect: Connecting with Leads
Module 3•4 heures à terminer
Détails du module
In the third week you will focus on the second phase of the inbound sales strategy, Connect. You will explore how to identify different points of connection with your inbound sales leads and how to create an outreach sequence. You’ll also learn how to use technology to aid in your outreach process. You will complete the second part of your final project, Connecting with Leads through Email.
Inclus
8 vidéos4 lectures4 devoirs1 sujet de discussion
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8 vidéos•Total 33 minutes
Weekly Introduction: Connect•1 minute
Why Do You Need to Personalize Your Outreach?•3 minutes
Connecting with Inbound Leads•8 minutes
Connecting with Leads Based on Trigger Events and Common Connections•5 minutes
Find a Sequence of Helpful Ways to Reach out to Leads•10 minutes
Automating Outreach with Technology•4 minutes
Transition to the Explore Phase•3 minutes
Weekly Review: Connect•1 minute
4 lectures•Total 100 minutes
How to Make the Best Follow-up Sales Calls•20 minutes
10 Sales Call Templates for Outreach•30 minutes
Customer Relationship Management with Hubspot•30 minutes
Email Templates for Different Phases in your Outreach•20 minutes
4 devoirs•Total 100 minutes
Practice Quiz: How to Reach out and Connect with Leads•15 minutes
Practice Quiz: Create an Outreach Sequence•15 minutes
Exercise: Connecting with Leads through Email•40 minutes
Graded Quiz: Connecting with Leads•30 minutes
1 sujet de discussion•Total 10 minutes
Overcoming Fear of Outreach•10 minutes
Explore: Use a Qualification Framework to Move Prospects to Action
Module 4•5 heures à terminer
Détails du module
This week you’ll dive into the Explore phase of inbound sales. You’ll learn how to use a qualification framework to identify a prospect’s challenges, goals, timeline, and more to determine if your product is a good fit for them. You’ll learn how to use these qualifications to motivate your prospect to take action in the sale. You’ll also complete the third exercise for your final project, Use a Qualification Framework to Move Prospects to Action.
Inclus
7 vidéos7 lectures5 devoirs2 sujets de discussion
Afficher les informations sur le contenu du module
7 vidéos•Total 31 minutes
Weekly Introduction: Explore•1 minute
Why Do You Need a Qualification Framework?•4 minutes
Starting an Exploratory Call•5 minutes
Exploring a Prospect's Challenges, Goals and Plans•6 minutes
Motivating a Prospect to Take Action•6 minutes
Profile a Prospect's Budget and Authority and Ending an Exploratory Call•10 minutes
Weekly Review: Explore•1 minute
7 lectures•Total 145 minutes
The CGP, TCI, BA framework•15 minutes
How to Build Rapport with Prospects•25 minutes
A Guide to Active Listening•30 minutes
Identify Your Prospect's Needs•15 minutes
Solution Based Selling•30 minutes
An Exploratory Call Recap Email Example•20 minutes
Questions to Guide Your CGP, TCI, BA Prospect Discussion•10 minutes
5 devoirs•Total 115 minutes
Practice Quiz: Identify Your Prospect's Challenges, Goals and Plans•15 minutes
Practice Quiz: Understand a Prospect's TCI•15 minutes
Practice Quiz: Profile a Prospect's Budget and Authority•15 minutes
Exercise: Use a Qualification Framework to Move Prospects to Action•40 minutes
Graded Quiz: Use a Qualification Framework to Move Prospects to Action•30 minutes
2 sujets de discussion•Total 20 minutes
How Do You Build Rapport with Leads?•10 minutes
How Do You Qualify Leads?•10 minutes
Advise: Create a Personalized Sales Presentation
Module 5•5 heures à terminer
Détails du module
In the final week you will explore the final phase of the inbound sales strategy, Advise. You will learn how to create a personalized sales presentation that will motivate and help your buyer achieve their goals. You will end the week by completing your final project, consisting of the exercises you did through the previous weeks as well as creating an example of a personalized sales presentation.
Inclus
8 vidéos7 lectures2 devoirs1 évaluation par les pairs1 sujet de discussion
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8 vidéos•Total 25 minutes
Weekly Introduction: Advise•1 minute
Why Should You Personalize Your Sales Presentations?•4 minutes
Creating a Personalized Sales Presentation•3 minutes
Recapping What You've Learned from Previous Sales Conversations•3 minutes
Suggesting Ways to Achieve the Buyer's Goals•5 minutes
Helping the Buyer Make the Decision•7 minutes
Inbound Sales in Practice Project Overview•1 minute
Congratulations!•1 minute
7 lectures•Total 161 minutes
Sales Presentation Guidelines•30 minutes
The 1 to 10 Closing Technique•1 minute
Inbound Sales Certification from HubSpot•10 minutes
Exercise: Inbound Sales in Practice Project Guidelines•40 minutes
Networking•30 minutes
Career Support Resources•20 minutes
How to Add Your Info to LinkedIn•30 minutes
2 devoirs•Total 30 minutes
Practice Quiz: Creating a Personalized Sales Presentation•15 minutes
Practice Quiz: Help Your Prospect Achieve Their Goals•15 minutes
1 évaluation par les pairs•Total 60 minutes
Project: Inbound Sales in Practice•60 minutes
1 sujet de discussion•Total 10 minutes
How Do You Prep for a Sales Presentation?•10 minutes
Obtenez un certificat professionnel
Ajoutez ce titre à votre profil LinkedIn, à votre curriculum vitae ou à votre CV. Partagez-le sur les médias sociaux et dans votre évaluation des performances.
HubSpot Academy is the worldwide leader in inbound marketing, sales, and customer service/success education. Since 2012, HubSpot Academy has been on a mission to transform the way people and companies grow, offering online training for the digital age: courses, projects, certifications, and software training.
Now, HubSpot Academy's Inbound Certification has become the official badge of the inbound movement, with over 60,000 awarded annually. The online courses developed by Academy’s students and teachers are translated into four languages, and the award-winning certifications are completed by hundreds of people each day all over the world.
As HubSpot’s (NYSE: HUBS) official learning resource, HubSpot Academy aims to educate and inspire people everywhere, helping them learn how to market, sell, and grow an inbound business. Learn more at http://academy.hubspot.com/.
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