This course begins with a welcome message and an overview of the Specialization. After this introduction, you will be asked to take a proficiency test to see if this course is right for you.
During the course, you will begin learning vocabulary and customs related to socializing and networking in English. The goal is to enable you to interact with business contacts in person, on the phone and over email in a professional way.
Course Learning Objectives
• Determine whether the objectives of this Specialization align with your learning goals
• Evaluate your current level of proficiency in business English communication
• Present relevant information about yourself in a discussion forum
• Develop your networking skills
• Write short emails with appropriate formatting
• Recognize and produce formal and informal language in emails
• Develop vocabulary related to jobs and companies
This course is part of the Business English Communication Skills Specialization
Business English: Networking
Offered By
About this Course
4.8
910 ratings
Skills you will gain
Email WritingBusiness CommunicationCommunicationEnglish Language
Syllabus - What you will learn from this course
Week
15 hours to complete
Introduction to Business English Communication
In the first week, you’ll practice introducing yourself and learn some new vocabulary to talk about what you do in your job.
10 videos (Total 26 min), 6 readings, 5 quizzes
10 videos
Video: Course Overview2m
Quiz Proficiency Video: Phone Conversation1m
Video: Introducing Yourself3m
Video: Keeping a Conversation Going2m
Video: Leaving a Conversation1m
Video: Real Language3m
Video: Business Cards4m
Video: How to Create a Good Network3m
Video: Social Networking1m
6 readings
READ FIRST10m
Summary10m
Vocabulary List10m
Summary10m
Vocabulary List10m
Summary10m
4 practice exercises
Proficiency Tests
What is Appropriate in Business Settings?12m
Business Card Quiz16m
Social Networking Quiz12m
Week
29 hours to complete
Introductions
In Week 2, you’ll study vocabulary to describe your company (or any company - you don’t have to be working right now to take this course!).
7 videos (Total 40 min), 7 readings, 8 quizzes
7 videos
Video: Interview with David Blandford of Visit Seattle8m
Video: Seattle, A Business City6m
Video: Describing Your Job2m
Video: Giving Some More Details4m
Video: Describing a Company10m
Video: Company History3m
7 readings
Vocabulary List10m
Summary10m
Summary10m
The History of Starbucks10m
Reading: The History of Amazon10m
Vocabulary List10m
Summary10m
5 practice exercises
6 Things to Know About Seattle12m
Vocabulary Check12m
What Does This Job Do?16m
The History of Starbucks12m
The History of Amazon20m
Week
35 hours to complete
Emails
In week 3, we will introduce you to writing professional emails.
10 videos (Total 26 min), 5 readings, 8 quizzes
10 videos
Video: Subject Lines3m
Video: Email Greetings2m
Video: Email Closings1m
Video: Appropriate Tone in Email1m
Video: Formality Part 11m
Video: Formality Part 22m
Video: Directness4m
Video: Writing Effective Opening and Closing Sentences in Email, Part 13m
Video: Writing Friendly Opening and Closing Sentences in Email, Part 21m
5 readings
Summary10m
Vocabulary List10m
Summary10m
Vocabulary List10m
Summary10m
7 practice exercises
Subject Lines Quiz10m
Email Greetings16m
Formal or Informal?16m
Direct or Indirect?10m
Building the Right Email12m
Writing Effective Email Openings20m
Writing Effective Email Closings Quiz16m
Week
48 hours to complete
Meeting Arrangements on the Telephone
Week 4 is all about telephoning and making arrangements to meet.
3 videos (Total 36 min), 6 readings, 3 quizzes
3 videos
Video: Telephoning Arrangements to Meet13m
Video: Leaving Messages14m
6 readings
Vocabulary List10m
Summary10m
Vocabulary List10m
Summary10m
Vocabulary List10m
Summary10m
Week
58 hours to complete
Meeting Arrangements (Email)
In Week 5, we return to email to talk about arrangements, make changes, and update. This last week includes some practice with texting too.
3 videos (Total 27 min), 6 readings, 5 quizzes
3 videos
Video: Initiating and Responding to Meeting Announcements and Invitations10m
Video: Writing Follow-up and Thank You Emails7m
6 readings
Vocabulary List10m
Summary10m
Vocabulary List10m
Summary10m
Vocabulary List10m
Summary10m
2 practice exercises
Text Messages8m
Follow Up Email Quiz16m
4.8
252 Reviews36%
started a new career after completing these courses
38%
got a tangible career benefit from this course
Top Reviews
Very good course. Really useful phrases and key aspects of networking are covered. A must course for beginners and people who have been in the business but need to know the basics of networking.
This course taught me a lot of things that I can use immediately with my work. Learning in Coursera is fun too and will surely continue to grasp this opportunity like everyone wants to attain.
Instructor
Richard Moore
Extension Lecturer, International & English Language ProgramsUW Educational Outreach
About University of Washington
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world.
About the Business English Communication Skills Specialization
This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
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