Coach and Develop High-Performing Teams

Ends soon! Save on skills that make you shine with 40% off 3 months of Coursera Plus. Save now

Coach and Develop High-Performing Teams

This course is part of Effective Supervision for Managers and Leaders Specialization

Instructor: Board Infinity

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the Effective Supervision for Managers and Leaders Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Strong teams are not built through supervision alone—they are built through intentional coaching, effective feedback, structured performance conversations, and continuous people development. In this course, you will learn how to coach employees for growth, conduct meaningful development discussions, manage underperformance with confidence, and create a team culture that drives accountability, motivation, and measurable improvement.

By the end of this course, you will be able to choose the right leadership approach between coaching, managing, and mentoring; deliver structured feedback using proven workplace frameworks; conduct goal-oriented coaching conversations using the GROW model; and convert performance reviews into actionable development plans. You will also learn how to diagnose performance issues, handle emotionally difficult conversations, build practical improvement plans, and use everyday feedback, recognition, and delegation techniques to sustain high-performing teams. Designed with real workplace scenarios, templates, and coaching simulations, this course gives supervisors and managers immediately applicable tools to become stronger people leaders.

This module introduces the core concepts of people development by clarifying the differences between coaching, managing, and mentoring, building effective feedback skills, and cultivating a coaching mindset that supports employee growth and ownership.

What's included

20 videos4 readings4 assignments2 plugins

20 videosTotal 134 minutes

What Makes Coaching Different? Goals, Roles & Mindsets 6 minutes
Mindset Shift Required for Coaching4 minutes
Coaching vs. Managing vs. Mentoring: When to Use Each10 minutes
Mindset Lens and When To Use Each9 minutes
Matching the Approach to Employee Needs & Situations5 minutes
Matching the Approach to Employee Needs & Situations - Part 24 minutes
Matching the Approach to Employee Needs & Situations - Part 37 minutes
Principles of Effective Feedback: Clarity, Timeliness, Neutrality 9 minutes
Combine All Three Principles6 minutes
Constructing Feedback - SBII, COIN and AID & More 7 minutes
SBII, COIN and AID - Comparison6 minutes
Putting It All Together- SBII, COIN and AID5 minutes
Evaluating Real Feedback Examples for Impact 11 minutes
Rewrite Practice4 minutes
The Coaching Mindset: Curiosity, Ownership & Growth 8 minutes
Coaching Mindset Vs Manager Mindset6 minutes
Asking Open, Reflective & Forward-Looking Questions6 minutes
Weak vs Strong Questioning5 minutes
Structuring the Opening of a Coaching Conversation 8 minutes
How to Open Coaching Conversations 7 minutes

4 readingsTotal 55 minutes

Glossary10 minutes
Read more about Coaching, Mentoring, and Key Differences15 minutes
Read more about Principles, Models, and Techniques for Effective Feedback15 minutes
Read more about Developing a Coaching Mindset, Curiosity, and Emotional Intelligence15 minutes

4 assignmentsTotal 105 minutes

Practice Quiz: Coaching vs. Managing vs. Mentoring15 minutes
Practice Quiz: Feedback Frameworks15 minutes
Practice Quiz: Coaching Mindset15 minutes
Graded Quiz: Foundations of Coaching and Feedback60 minutes

2 pluginsTotal 15 minutes

Coaching Mindset Simulator10 minutes
Quick Course Check-In5 minutes

This module focuses on structuring high-quality performance and development conversations using proven models such as GROW, Individual Development Plans, performance reviews, and goal-alignment frameworks.

What's included

27 videos4 readings5 assignments1 plugin

27 videosTotal 249 minutes

Overview of GROW: Goal, Reality, Options, Will7 minutes
The 4 Stages of Grow8 minutes
Applying Each Step to Real Employee Scenarios11 minutes
Best Practices to Success15 minutes
Designing High-Quality Questions for Each Stage 11 minutes
Questions for Each Stage11 minutes
Power Phrases for Coaching Questions6 minutes
Turning Feedback into Development Objectives 9 minutes
Examples: Turning Feedback into Development Objectives11 minutes
Key Takeaway4 minutes
Structuring Individual Development Plans (IDPs)8 minutes
Support Required14 minutes
Balancing Strengths, Gaps & Career Aspirations Part -18 minutes
Performance Gaps4 minutes
Integrating the Three Inputs7 minutes
Avoiding Pitfalls8 minutes
Preparing for Performance Reviews Using Data10 minutes
Root Cause Exploration with Data11 minutes
Conducting Effective Check-In and Review Conversations 8 minutes
Structuring the Discussion15 minutes
Introduction to OKRs and Team Alignment 8 minutes
OKR Examples10 minutes
Cascading Goals Across the Organization11 minutes
Benefits of Cascaded Goals13 minutes
Collaborative Goal-Setting vs. Assigning Goals 7 minutes
The Collaboration Conversation7 minutes
The Process of Collaborative Goal-Setting vs. Assigning Goals Part-36 minutes

4 readingsTotal 60 minutes

Read more about Structuring Coaching with the GROW Model15 minutes
Read more about Setting Clear, Actionable Goals from Feedback15 minutes
Read more about Preparing, Structuring, and Managing Performance Reviews15 minutes
Read more about Setting, Aligning, and Collaborating on Goals15 minutes

5 assignmentsTotal 120 minutes

Practice Quiz: GROW Model15 minutes
Practice Quiz: Development Planning15 minutes
Practice Quiz: Performance Reviews15 minutes
Practice Quiz: Goal Setting Frameworks & Alignment15 minutes
Graded Quiz: Structuring Performance and Development Conversations60 minutes

1 pluginTotal 10 minutes

Performance Dialogue Toolkit10 minutes

This module equips leaders to diagnose underperformance accurately, manage emotional dynamics, and conduct improvement and accountability conversations that balance support with clear expectations.

What's included

28 videos4 readings5 assignments1 plugin

28 videosTotal 212 minutes

Applying the Skill–Will–Context Diagnostic Model 9 minutes
Context Barriers9 minutes
Mixed Causes9 minutes
Using Root Cause Analysis to Identify Barriers8 minutes
Root Cause Analysis: Tools9 minutes
Questions that Reveal Root Causes8 minutes
Matching Responses to Diagnosis8 minutes
If the Issue is Will8 minutes
Mixed Diagnosis Requires Mixed Response11 minutes
Building PIPs with Clear KPIs, Timelines & Support Options6 minutes
KPIs: How Improvement Will be Measured10 minutes
Communicating PIPs with Clarity & Respect 9 minutes
Reinforce Accountability6 minutes
Monitoring, Documenting & Adjusting Improvement Plans 8 minutes
Addressing Emerging Issues7 minutes
Understanding Emotional Triggers in Tough Conversations 6 minutes
Fight-Flight-Freeze Response3 minutes
Manager Mindset Shift7 minutes
Using De-escalation & Emotional Labeling Techniques7 minutes
Non-verbal Soothers10 minutes
Keeping Conversations Behaviour-Based & Outcome-Focused 9 minutes
Questions that Keep Focus Forward5 minutes
AID & COIN Frameworks for Missed Commitments7 minutes
Escalation Path5 minutes
Distinguishing Excuses from Legitimate Barriers8 minutes
Recovery Plan Model6 minutes
Establishing Consequences and Next Steps 8 minutes
Monitoring and Check-Ins8 minutes

4 readingsTotal 60 minutes

Read more about Conflict Styles, Performance Diagnosis, and Contextual Factors15 minutes
Read more about Using Data, Feedback, and IDPs to Drive Improvement15 minutes
Read more about Managing Emotions, Building Safety, and Behavior-Focused Dialogue15 minutes
Read more about Holding Teams Accountable While Maintaining Trust and Inclusion15 minutes

5 assignmentsTotal 120 minutes

Practice Quiz: Diagnosing Underperformance15 minutes
Practice Quiz: Improvement Plans15 minutes
Practice Quiz: Managing Emotions15 minutes
Practice Quiz: Conducting Accountability Conversations15 minutes
Graded Quiz: Managing Underperformance and Difficult Conversations60 minutes

1 pluginTotal 10 minutes

Coaching for Development Lab10 minutes

This module shifts focus from individual conversations to team-level systems, helping leaders embed feedback, recognition, learning, delegation, and reflection into everyday work practices.

What's included

21 videos4 readings5 assignments1 plugin

21 videosTotal 180 minutes

The Power of Micro-Feedback in High-Performing Teams 9 minutes
Timing is the SuperPower7 minutes
Tools to Integrate Daily Feedback Loops9 minutes
Leader Rituals to Sustain the Loop7 minutes
Encouraging Peer-to-Peer Feedback6 minutes
Peer Feedback Scripts10 minutes
Motivation Profiles: What Actually Drives People?6 minutes
Motivation in Action6 minutes
Key Takeaway6 minutes
Designing Meaningful, Low-Cost Recognition Routines9 minutes
Recognitions Do's and Dont's9 minutes
Aligning Recognition with Team & Individual Needs9 minutes
Recognition Delivery Channels9 minutes
What Makes a Good Retrospective?8 minutes
Focus on Behaviours + Systems8 minutes
Delegation Models and Task Matching12 minutes
How to Match Style to Skill + Will8 minutes
Setting up Delegation for Success9 minutes
Checkpoint Agenda11 minutes
Managing the Risks of Delegation Without Micromanaging 8 minutes
Smart Monitoring - Not Micromanaging15 minutes

4 readingsTotal 60 minutes

Read more about Giving Effective Feedback in Daily Work15 minutes
Read more about Using Recognition to Build Motivation, Resilience, and Well-Being15 minutes
Read more about Facilitating Focused, Safe, and Productive Retrospectives15 minutes
Read more about Delegation as a Tool for Empowerment and Growth15 minutes

5 assignmentsTotal 120 minutes

Practice Quiz: Everyday Feedback15 minutes
Practice Quiz: Recognition and Motivation15 minutes
Practice Quiz: Team Retrospectives15 minutes
Practice Quiz: Effective Delegation for Development15 minutes
Graded Quiz: Building a Culture of Continuous Improvement60 minutes

1 pluginTotal 10 minutes

Improvement Mindset Simulator10 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Board Infinity

258 Courses416,023 learners

Offered by

Board Infinity

Explore more from Leadership and Management

Board Infinity
Lead Teams Through Change, Conflict, and Uncertainty
Course
Board Infinity
Lead with Confidence: Foundations of Effective Supervision
Course

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.