What is this course about, and why should I take it?

This course equips you with the knowledge and skills to leverage Generative AI for automating business processes across IT, HR, customer service, and other domains. You’ll learn to design scalable workflows, build conversational AI agents, and integrate GenAI tools into real-world enterprise operations, helping you stay ahead in the rapidly evolving AI-driven workplace.

Who is this course designed for?

<text variant="body1">This course is ideal for business analysts, IT professionals, HR specialists, automation engineers, and decision-makers who want to harness GenAI for workflow optimization, cross-functional automation, and conversational AI solutions.

What skills will I acquire by the end of this course?

<text variant="body1">You will be able to: <text variant="body1">Identify high-impact automation opportunities in business processes <text variant="body1">Design and deploy cross-functional GenAI workflows <text variant="body1">Build and personalize AI chatbots for various industries <text variant="body1">Measure and optimize automation performance using KPIs <text variant="body1">Scale GenAI solutions to enterprise-level applications

When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Generative AI for Workflow Automation

This course is part of Generative AI for Automation Specialization

Instructor: Edureka

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Identify high-value GenAI use cases in business process automation.
Design and implement cross-functional automation solutions across different businesses.
Build and deploy advanced GenAI-powered conversational agents.
Measure, optimize, and scale GenAI workflows using relevant KPIs.

Skills you'll gain

Tools you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

14 assignments¹

AI Graded see disclaimer

Taught in English

91% of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the Generative AI for Automation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

This course introduces you to the transformative potential of Generative AI (GenAI) in driving business process automation, empowering you to design intelligent workflows that enhance efficiency, productivity, and decision-making across various functions.

Through interactive lessons and guided demos, you’ll learn how to deploy GenAI-powered chatbots, leverage advanced features like multimodal interactions and personalization, and measure automation success using industry-standard KPIs. By the end of this course, you will be able to: -Explain the role and capabilities of GenAI in automating business workflows and operations -Identify and assess high-impact use cases for GenAI in enterprise functions like customer service, IT, and HR -Design and implement cross-functional automation solutions using GenAI tools and frameworks -Build, personalize, and deploy conversational AI agents to improve user experience and task automation -Measure, optimize, and scale GenAI-powered automation solutions using relevant KPIs and performance metrics This course is ideal for business automation professionals, IT managers, HR specialists, and technical leaders seeking to leverage GenAI for operational efficiency, cross-departmental workflows, and conversational AI solutions in their organizations. A basic understanding of AI concepts, business workflows, and process automation tools is recommended. Join us to learn next-generation GenAI-driven automation workflows that are transforming business operations.

Module details

This module introduces the role of Generative AI in automating business processes, highlighting its integration into workflows, benefits for enterprises, ROI measurement, and high-value use cases that improve efficiency and productivity.

What's included

14 videos6 readings4 assignments

14 videosTotal 67 minutes

Specialization Introduction5 minutes
Course Introduction4 minutes
GenAI’s Role in Enterprises6 minutes
GenAI vs Rule-based Automation5 minutes
Leveraging GenAI for Business Automation5 minutes
Key Benefits of GenAI in Automation3 minutes
Enhancing Experiences & Productivity with GenAI6 minutes
ROI of GenAI in Business Automation5 minutes
Demonstration: Google Sheet Summariser5 minutes
Integrating GenAI into Business Workflows4 minutes
Measuring GenAI Success with KPIs5 minutes
Scaling GenAI Automation5 minutes
Demonstration: Standup Summarizer- Setting up Google Sheets and GPT prompt7 minutes
Demonstration: Standup Summarizer- Testing and Validation with Google Apps Script3 minutes

6 readingsTotal 90 minutes

Course Syllabus10 minutes
GenAI in the Context of Business Automation15 minutes
Introduction to Pipedream15 minutes
Benefits of GenAI for Enterprises15 minutes
Integrate GenAI in Business Workflows15 minutes
Summary of GenAI in Business Process Automation20 minutes

4 assignmentsTotal 48 minutes

Practice Quiz: GenAI in the Context of Business Automation6 minutes
Practice Quiz: Benefits of GenAI for Enterprises6 minutes
Practice Quiz: Integrate GenAI in Business Workflows6 minutes
Knowledge Check: GenAI in Business Process Automation30 minutes

This module focuses on how GenAI enhances IT operations, DevOps, and HR functions, automating tasks like monitoring, recruitment, and onboarding while teaching the design of cross-functional automation solutions.

What's included

14 videos4 readings4 assignments

14 videosTotal 73 minutes

GenAI in IT Operations: Overview5 minutes
GenAI for Log Analysis & IT Monitoring5 minutes
Integrating GenAI in DevOps Workflows5 minutes
Zapier Introduction7 minutes
Demonstration: Customer Feedback Sentiment Analysis4 minutes
AI in Resume Screening & Talent Acquisition6 minutes
GenAI for Enhanced Candidate Experience4 minutes
Mitigating Bias in GenAI HR Automation6 minutes
Demonstration: HR Automation using Zapier5 minutes
Cross-Functional GenAI Automation Design5 minutes
KPIs for Cross-Functional GenAI Automation4 minutes
The Future of Cross-Functional GenAI5 minutes
Introduction to Replit4 minutes
Demonstration: Business Data Analyser6 minutes

4 readingsTotal 65 minutes

GenAI in IT Operations and DevOps15 minutes
GenAI for Recruitment Automation15 minutes
Designing Cross-Functional GenAI Solutions15 minutes
Summary of Cross-Function Automation with GenAI20 minutes

4 assignmentsTotal 48 minutes

Practice Quiz: GenAI in IT Operations and DevOps6 minutes
Practice Quiz: GenAI for Recruitment Automation6 minutes
Practice Quiz: Designing Cross-Functional GenAI Solutions6 minutes
Knowledge Check: Cross-Function Automation with GenAI30 minutes

This module covers building and deploying GenAI-powered conversational agents, exploring advanced capabilities like multimodal interactions and personalization, and integrating these agents into business workflows for measurable impact.

What's included

10 videos7 readings4 assignments

10 videosTotal 40 minutes

Introduction to Conversational AI4 minutes
Designing Effective GenAI Dialogues5 minutes
Deploying GenAI Agents3 minutes
Multimodal GenAI Agents4 minutes
Personalizing GenAI Agents4 minutes
Enhancing Agent Performance4 minutes
GenAI in Healthcare Assistants3 minutes
GenAI in Retail and E-Commerce4 minutes
Industry Applications of Conversational AI4 minutes
Demonstration: SEO Agent with Relevance AI5 minutes

7 readingsTotal 115 minutes

Demonstration : Ordering a Pizza with FoodOrderBot15 minutes
Building and Deploying Conversational Agents15 minutes
Demonstration: Building Conversational AI Agent20 minutes
Conversational Agent: Advanced Features and Capabilities15 minutes
SEO Agent with Relevance AI20 minutes
Conversational Agents in Industry15 minutes
Summary Conversational AI and Intelligent Agents15 minutes

4 assignmentsTotal 48 minutes

Practice Quiz: Building and Deploying Conversational Agents6 minutes
Practice Quiz: Conversational Agent: Advanced Features and Capabilities6 minutes
Practice Quiz: Conversational Agents in Industry6 minutes
Knowledge Check: Conversational AI and Intelligent Agents30 minutes

Conclude the course by reviewing key concepts across automation workflows using Gen AI. This module includes a graded knowledge check, a comprehensive course summary, a practice project and a graded project focused on Gen AI automation.