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Learn new concepts from industry experts
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Develop job-relevant skills with hands-on projects
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There are 4 modules in this course
Driving meaningful change requires healthcare leaders who can identify the key decisions necessary to turn these goals into reality. “Healthcare Quality Improvement and Decision-Making” gives you the tools to develop quality improvement initiatives and drive a culture of safety and high reliability in healthcare organizations. You'll master key concepts around quality improvement and learn to think decisively about developments within your organization, team, and healthcare more broadly. Additional key concepts include a culture of safety, where you will dive into key methodologies to ensure that, as a leader, you are developing a welcoming and innovative environment. The course features a range of activities designed to help you apply your learning, including creating project charters, analyzing errors in a healthcare case study, exploring the most efficient project management methods, and conducting a plan-do-study-act analysis. Through applied learning, case study application, and culture of safety learning, you'll sharpen your ability to question, plan, and improve quality effectively in the healthcare sector.
This is the third course in “Leadership for Healthcare Professionals” Specialization, a course series designed to help professionals in all healthcare roles sharpen their leadership skills and advance their careers.
Welcome to the Healthcare Quality Improvement and Decision-Making course and to Module 1 on the Key Quality Improvement Theories and Practices! We start our course by learning about the concept of Quality Improvement (QI). This is a crucial concept for healthcare delivery as it focuses on enhancing the effectiveness, safety, and patient-centeredness of care while maximizing resource use and ensuring better outcomes of care. Let’s get started!
Welcome to Module 2! In this module, we will learn about quality science decision-making tools. These are essential tools for improving quality and efficiency in healthcare. We will focus on learning how to use these tools to systematically analyze, evaluate, and enhance processes, performance, and healthcare outcomes. Let’s get started!
What's included
2 videos5 readings2 assignments1 app item
Show info about module content
2 videos•Total 14 minutes
The Impact of Quality Science Decision-Making Tools•4 minutes
Quality Science Decision-Making Tools in Practice•10 minutes
5 readings•Total 65 minutes
Commonly Used Decision-Making Tools•15 minutes
Additional Tools in Quality Science Decision-Making•15 minutes
Quality Science Decision-Making Tools in Practice: Lean Six Sigma•20 minutes
Simulation Learning about Lean and Six-Sigma•10 minutes
Module 2 Optional Readings & Resources•5 minutes
2 assignments•Total 45 minutes
Knowledge Check: The Importance of Quality Science Decision-Making Tools•15 minutes
Module 2 Quiz: Key Quality Improvement Theories and Practices•30 minutes
1 app item•Total 30 minutes
Share Your Work with the Class•30 minutes
Culture of Safety in Healthcare
Module 3•3 hours to complete
Module details
Welcome to Module 3! Creating a culture of safety within a healthcare organization is an essential foundation for the delivery of safe and high-quality care for both patients and healthcare staff. In this module, we will learn about high-reliability organizations, how they function, and what tools and resources they deploy to ensure continuous safety for those they service. Let’s get started!
High-Reliability Organizations: Definition, Characteristics and Historical Evolution•17 minutes
Project Management at a High Level•10 minutes
Components & Assessments of Safety Culture•10 minutes
Types of Errors in Healthcare•12 minutes
Root Cause Analysis•5 minutes
8 readings•Total 77 minutes
Advanced Concepts in Safety Culture Science•7 minutes
Safety Science in Healthcare•15 minutes
Analyzing Errors: The Lewis Blackman Case•5 minutes
Lewis Blackman’s History of Care and Treatment•10 minutes
Errors That Led to Lewis Blackman’s Death Using a Cause and Effect Diagram•15 minutes
Introduction to Module 3 Assignment: Project Charter for High-Reliability Organizations•10 minutes
Review Project Charter for High-Reliability Organizations•10 minutes
Module 3 Optional Readings & Resources•5 minutes
2 assignments•Total 16 minutes
Knowledge Check: Safety Culture in Healthcare•15 minutes
Module 3 Assignment Check•1 minute
1 app item•Total 45 minutes
Submit Module 3 Assignment: Project Charter for High-Reliability Organizations•45 minutes
1 discussion prompt•Total 15 minutes
Tell Us, What Do You Think?•15 minutes
Building a Culture of Safety
Module 4•3 hours to complete
Module details
Welcome to Module 4, our last module of the course! We will conclude our learning journey in this course by learning about safety systems and improvement strategies, communication, and teamwork, and their role in building a culture of safety within healthcare organizations. We will also start developing skills in using data and technology to assess and prevent safety incidents. Let’s get started!
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
When will I have access to the lectures and assignments?
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.