This course will guide students through the process of understanding, creating, and reviewing a product flow diagram. It will cover customer journey mapping, product development concepts, software tools for diagram creation, and the importance of feedback and refinement. Through this course, students will understand how and when to utilize product flow diagrams and the types of diagrams that can be created utilizing online tools and concepts developed internationally and locally. Concepts that can be utilized when developing new products and reviewing old products.

This course is designed for professionals in product development and management, including Product Managers, Developers, Business Analysts, and Team Leaders. UX Designers, Quality Assurance Specialists, Marketing and Sales Teams, and Customer Experience Professionals will also find it valuable. Project Managers, Entrepreneurs, and Process Improvement Consultants can enhance their strategies by learning to effectively use product flow diagrams. Participants should have a basic understanding of business concepts and product development. Familiarity with foundational principles in developing product concepts and proposals is beneficial for fully grasping the course content. By the end of this course, learners will be equipped to track personal progress and craft unique product journeys tailored to their strengths and challenges. They will develop a robust Go-to-Market Strategy and analyze customer journeys effectively. Additionally, participants will gain proficiency in evaluating tools and techniques for creating product and decision flow diagrams, understanding when to review and adapt their concepts, and applying this knowledge to continuously refine their product development approach.