IBM

Measure AI Value and Scaling Transformation

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IBM

Measure AI Value and Scaling Transformation

LearnQuest Network

Instructor: LearnQuest Network

Included with Coursera PlusLearn more

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply ROI models built for AI, distinguishing hard ROI, soft ROI, strategic option value, and "return on autonomy."

  • Design a measurement system that links AI activity to business outcomes and build a board-ready KPI view.

  • Decide which pilots to scale—expand, sustain, or retire—using a structured lens on the conditions that make scaling succeed or fail.

  • Build a continuous-improvement loop and operating rhythm that keep AI value compounding after launch.

Details to know

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Assessments

4 assignments¹

AI Graded see disclaimer
Taught in English

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This course is part of the IBM Lead AI Transformation: Strategy, Governance & Execution Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
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  • Gain a foundational understanding of a subject or tool
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  • Earn a shareable career certificate from IBM

There are 4 modules in this course

Proving that AI investment pays off is now a board-level demand, not a hunch business leaders can offer instead. This module teaches business and transformation leaders to build an AI ROI model and a business case that survive finance review and board scrutiny. It applies financial and operational ROI methods — return on investment, payback period, net present value, internal rate of return, and cost-benefit analysis — and sets a performance baseline with a credible counterfactual before any result is claimed. It separates hard ROI, soft ROI, and strategic option value, including return on autonomy for agentic AI. It builds a full lifecycle cost model spanning integration, data, governance, training, monitoring, and risk, then separates gross time savings from net capacity and names the mechanism that turns capacity into cash. Built for AI transformation, digital transformation, finance, and business-case leaders with no coding background, the module turns AI value measurement, KPIs, benefits realization, and board reporting into an honest recommendation rather than an inflated one.

What's included

5 videos1 reading1 assignment1 plugin

This module teaches non-technical leaders to build an AI measurement system that ties AI adoption and activity to real business outcomes, and to report it as a board-ready KPI view. Leaders learn to design key performance indicators backward from the business goal, trace a clear goal–driver–indicator chain, and balance leading and lagging indicators against cost and guardrail measures. They establish a baseline or another credible comparator, test the relationships their dashboard assumes, and separate observed movement from attributed impact. Built for leaders working in AI transformation, digital transformation, operations, finance, and data roles, the module turns AI ROI, KPI design, performance management, business metrics, executive and board reporting, and value measurement into a repeatable, tool-agnostic leadership skill.

What's included

5 videos1 reading1 assignment1 plugin

Scaling AI is a decision, not an accident. This module teaches non-technical leaders how to decide which AI pilots to scale, sustain, or retire — the judgment at the center of enterprise AI transformation, AI portfolio management, and value realization. Learners define the target operating envelope for a proposed deployment, test whether pilot evidence transfers to production conditions, and apply non-compensable gates covering legal and regulatory requirements, AI risk management, security and privacy controls, minimum performance, accountable ownership, and monitoring. They assess scale readiness across data, system performance and operational readiness, AI governance, organizational change and adoption, and sponsorship, then test net value and ROI across the end-to-end workflow. Built for AI leaders, transformation leads, program managers, and business-unit leaders with no coding background, the module turns pilot-to-production decision-making into a repeatable, tool-agnostic leadership skill.

What's included

5 videos1 reading1 assignment1 plugin

What happens to an AI initiative after it launches? This module answers that question for non-technical leaders in AI transformation, digital transformation, and enterprise AI roles. It builds durable AI capability: the continuous-improvement loop and the light operating rhythm that keep enterprise AI delivering value long after deployment. The module covers post-deployment monitoring and AI lifecycle governance. Leaders learn to name an accountable owner, right-size a review cadence to risk and business impact, and define a balanced set of performance, quality, cost, and adoption signals against a baseline. They learn to set escalation triggers that act between scheduled reviews. The module builds practice in change control, evaluation, and executive communication, and in deciding when to sustain, fix, reinvest, or retire a system. For leaders with no coding background, it turns AI governance, performance monitoring, operating-model design, continuous improvement, and sustained value realization into a repeatable leadership skill.

What's included

5 videos1 reading1 assignment1 plugin

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Instructor

LearnQuest Network
224 Courses1,024,563 learners

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IBM

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¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.