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ITIL 4: Foundations and Framework

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ITIL 4: Foundations and Framework

This course is part of ITIL 4 Foundation Specialization

Instructor: Bill Rosenthal

3,451 already enrolled

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3 modules

Gain insight into a topic and learn the fundamentals.

5 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

In this course, you will define ITIL and its key concepts and identify the components of the ITIL framework.

Skills you'll gain

Tools you'll learn

Information Technology Infrastructure Library

Details to know

Shareable certificate

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Build your subject-matter expertise

This course is part of the ITIL 4 Foundation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

This course is useful to anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to your customers. You will explore introductory and key concepts behind ITIL. You'll also dive into the ITIL framework, particularly the four dimensions of service management and the service value system.

Module details

In order to understand how ITIL® can help you both now and in the future, it is important to understand where it came from, and what its building blocks are. In this lesson, you will become familiar with the key concepts of service management and service relationships, and what it means to create value for your customers.

What's included

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In an earlier lesson, you were introduced to the new ITIL® framework in this revision of ITIL. Now that you have an understanding of the key concepts and terminology of ITIL, you're ready to take a closer look at the components of the framework. In each of the components, today's digital world is taken into consideration. In this lesson, you will examine the four dimensions of service management and the ITIL Service Value System (SVS).