In this course, you'll gain essential IT support and help desk skills through real-world examples. Learn to troubleshoot common technical issues, from operating system problems to network and security challenges, and get hands-on experience with key tools used in IT support.
This course provides hands-on training in IT support and help desk skills. You’ll learn how to troubleshoot common technical issues across identity management, operating systems, networks, hardware, and security. Through real-world examples, you'll practice solving problems like joining devices to a domain, resetting passwords, fixing BSOD errors, resolving network and printer issues, and managing Office 365 MFA setups. The course also covers workstation hardware troubleshooting, from display and sound issues to disk space problems. You’ll tackle security concerns such as malware infections and phishing emails. Learn to use essential IT support tools like ticketing systems, documentation platforms, and remote management tools. Additionally, gain experience in sysadmin tasks such as user creation, security group setup, DNS management, and virtual machine creation. By the end of the course, you’ll be equipped with the skills and confidence to handle a variety of IT support challenges in any help desk or technical support role. This course is perfect for individuals looking to start a career in IT support or help desk roles. It’s ideal for beginners in the IT field or professionals who want to sharpen their troubleshooting skills. Anyone interested in gaining hands-on experience with real-world examples of IT support and technical troubleshooting will find this course beneficial. The course uses a practical, hands-on approach to learning, guiding you through common technical support scenarios with real-world examples. Each section is designed to give you step-by-step instructions, making complex IT problems easy to understand and solve. By applying the knowledge gained in each module, you’ll be able to solve issues in your own IT support role. This course is based on Learn Technical Support and Help Desk Skills with Real Examples, by Dan Mill. This course is licensed and distributed by Packt. All rights reserved. Packt is one of the world's most prolific publishers of cutting-edge technical content. For over two decades we've made it our mission to curate and publish the knowledge of only the very best technical experts. We focus on real-world courses that help our customers get the job done, with coverage that extends across a wide range of established and cutting-edge technical topics. If you're an individual or an organisation that embraces learning by doing, Packt is the perfect fit for you.
