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Operations Management: Strategy and Quality Management for the Digital Age, University of Illinois at Urbana-Champaign

431 ratings
84 reviews

About this Course

In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements. Upon successful completion of this course, you will be able to: • Understand the roles of process improvement • Relate underlying principles to frameworks and techniques used for process improvement • Synthesize information to make decisions for organizational initiatives and process improvement • Apply analytical techniques for tactical decisions in a process improvement project This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see the Resource page in this course and

Top reviews


Oct 02, 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.


May 16, 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

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83 Reviews

By Vaibhaw Raj

May 22, 2019


By Jesmin Husain

Mar 10, 2019

it was a good course to have

By Paul Rhett Prescher

Feb 01, 2019

Doesn't mesh well with the rest of the course work. The program is set up in such away that the student has to check four different tools in order to complete Blackboard, school email, HBR, Coursera). If you are a professional with limited time, this course is not for you. I recommend consolidating the course material into one place and allowing students to use the email account that works best for them.

By Muhammad Irfan Ahmed

Jan 27, 2019

A great course, making one aware how disruptive innovation and using latest technologies in operations management is creating new business opportunities.

By Hazem Mahmoud Yassin Mosa

Jan 08, 2019


By Mahadevaiah Gopal

Jan 07, 2019

Pretty good to learn the fundamentals.

By Ahmed Nasser Rizk

Dec 29, 2018

Enjoyed the lessons and I personally found the course very informative.


Dec 26, 2018

The previous version of this course was clear and understandable.

By Rajeev Dasoar

Dec 26, 2018

Thank You !

By Christian Andres Moreno Bernal

Dec 24, 2018

i need contact with advisors