Coursera Instructor Network
Public Sector Efficiency: Optimizing Business Processes
Coursera Instructor Network

Public Sector Efficiency: Optimizing Business Processes

Taught in English


Gain insight into a topic and learn the fundamentals

Paweł Mielniczek

Instructor: Paweł Mielniczek

Beginner level

Recommended experience

2 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Comprehend the significance of Business Process Optimization in the public sector and its impact on service delivery and organizational performance.

  • Utilize a structured framework to analyze and optimize existing business processes for increased efficiency and effectiveness.

  • Apply best practices in planning and executing process improvements aligned with government or public sector organizational goals.

  • Implement technology and automation to streamline workflows and enhance process efficiency.

Details to know

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January 2024


1 assignment

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There is 1 module in this course

Learners will learn to identify, select, and apply common tools and principles in Business Process Optimization. Upon completing this course, you will learn how BPO can help public sector organizations deliver better services, achieve their goals, and meet the needs of citizens.

What's included

14 videos5 readings1 assignment


Paweł Mielniczek
Coursera Instructor Network
1 Course127 learners

Offered by

Recommended if you're interested in Leadership and Management

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