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The New Digital Workplace

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The New Digital Workplace

This course is part of Goodwill® Digital Navigator Certificate Specialization

Instructor: Goodwill Academy

Included with

Learn more

3 modules

Gain insight into a topic and learn the fundamentals.

17 reviews

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

17 reviews

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Understand the technology-driven career landscape and its connection to personal and workplace success.
How to navigate with ethics and the importance of equity in digital navigation.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

12 assignments

Taught in English

91% of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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Build your subject-matter expertise

This course is part of the Goodwill® Digital Navigator Certificate Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

This course, co-developed by Goodwill Industries International and World Education, is for anyone who wants to understand what it means to work in the 21st Century Workplace and support individuals who want to navigate our complex digital landscape and help others to safely engage in online activities and flourish in a technology-driven landscape.

Module details

In this module, you will explore the impact of technology on the workplace and identify essential skills for the 21st-century workplace. Understand the technology-driven career landscape and its connection to personal and workplace success

What's included

14 videos4 assignments1 discussion prompt

14 videosTotal 58 minutes

Lesson 1: The Impact of Technology in the Workplace3 minutes
The Digital Workplace5 minutes
The Need for Digital Skills6 minutes
Impact of Automation and Technology4 minutes
The Rise of Digital Platforms6 minutes
Lesson 2: Essential Skills for the Digital Workplace2 minutes
Exploring Emerging Roles5 minutes
The Changing Skills Landscape3 minutes
Essential Skills for the Digital Workplace5 minutes
Determining Skills Strengths and Gaps5 minutes
Lesson 3: The Technology–Driven Career Landscape3 minutes
Identifying Trends in Healthcare4 minutes
Identifying Trends in Technology3 minutes
The Power of Lifelong Learning3 minutes

4 assignmentsTotal 90 minutes

How Does Technology Shape Your Life?5 minutes
Research Workplace Trends60 minutes
Apply Human Skills to These Situations10 minutes
Reflect on Technology and the Workplace15 minutes

1 discussion promptTotal 10 minutes

Artificial Intelligence: (AI)-Proofing Our Skill Sets10 minutes

What's included

13 videos5 assignments

13 videosTotal 54 minutes

Lesson 1: Define Career and Digital Navigation4 minutes
Goodwill Opportunity Accelerator® Framework6 minutes
Using the OA Framework with Clients4 minutes
Can You Spot a Digital Navigator?5 minutes
Digital Skills Spectrum: Navigating Proficiency Levels4 minutes
Digital Skills Spectrum Case Studies4 minutes
Lesson 2: Individual and Community Navigation Intervention3 minutes
Identifying the Need for Intervention5 minutes
Types of Interventions4 minutes
Digital Navigation Case Study: Successful Interventions5 minutes
Lesson 3: Digital Navigator Service Plan3 minutes
Exploring Dual Roles3 minutes
Service Plan Development3 minutes

5 assignmentsTotal 70 minutes

Reflect on Your Digital Skills Proficiency15 minutes
Suggest Strategies for These Situations15 minutes
Spot the Need for Intervention5 minutes
Write Your Mission Statement30 minutes
Creating Mock Service Plan5 minutes

What's included

15 videos3 assignments

15 videosTotal 69 minutes

Lesson 1: Building the Relationship3 minutes
What Is Ethics in Digital Navigation?5 minutes
Best Practices for Relationship-Building7 minutes
ICF Core Competencies9 minutes
Defining Cultural Competencies4 minutes
Lesson 2: Setting Expectations3 minutes
Establishing Rapport5 minutes
Building Credibility4 minutes
Relationship-Building in Practice5 minutes
Cultivating Trust, Maintaining Confidentiality, and Identifying Resources4 minutes
Lesson 3: Importance of Equity2 minutes
Understanding Digital Equity and Diverse Clients5 minutes
Developing Tailored Digital Navigation for Diverse Communities6 minutes
Equity and Inclusion Best Practices6 minutes
Wrap Up2 minutes