This course examines how modern digital marketing integrates technology, creativity, and analytics to shape discovery, competition, and customer experience across digital and physical channels. Through a progression from foundational strategy to content, ecosystem integration, and artificial intelligence, the course explores how brands build trust, deliver value, and drive measurable growth in the contemporary digital marketplace.

Digital Marketing: Customer Engagement Strategy

Digital Marketing: Customer Engagement Strategy
This course is part of Digital Marketing Specialization

Instructor: Nathan Yang
Access provided by SR University
142,059 already enrolled
4,822 reviews
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What you'll learn
Understand how digital technologies, data, and consumer behavior jointly shape modern marketing strategy
Learn to design content that is discoverable, shareable, and optimized for both humans and algorithms
Analyze the role of influencers, communities, and creators in building brand authenticity and trust
Examine how artificial intelligence transforms customer experience, personalization, and service delivery
Skills you'll gain
- Social Media Marketing
- Analytics
- Consumer Behaviour
- Content Creation
- Marketing Psychology
- MarTech
- Customer Engagement
- Artificial Intelligence
- Loyalty Programs
- Content Strategy
- Data Analysis
- Digital Marketing
- Data Visualization
- Search Engine Optimization
- Marketing Strategy and Techniques
- Data Collection
- Marketing Communications
- Paid media
- Customer experience strategy (CX)
Tools you'll learn
Details to know

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There are 4 modules in this course
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Build toward a degree
This course is part of the following degree program(s) offered by University of Illinois Urbana-Champaign. If you are admitted and enroll, your completed coursework may count toward your degree learning and your progress can transfer with you.¹
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Reviewed on Feb 19, 2016
I really think this is the best Introduction for any beginner who needs to start learning about Digital Analytics. Thank you Prof Kevin for all the information and resources you provided us !
Reviewed on Oct 17, 2019
It´s been a great experience to follow the course. It really helps to have a very good understanding of the key principles of the Marketing Digital. Really enjoyed the way of learning !
Reviewed on Jan 7, 2019
Some of the case study is a bit long time back, still helpful but maybe it will be more effective to read recent theories and articles and researches. Thank you for this great platform.
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