The Customer Service in the Age of Generative AI course provides you with the essential knowledge to use Generative AI to build and develop chatbots for customer engagement and customer support. In this course, you will learn how personalized chatbots are impactful and essential for customers and how the continuous need to evaluate and enhance chatbots to meet customer expectations and needs effectively. In this course, you will ,learn how chatbots can be leveraged to provide more targeted and customized messages to deliver more relevant and engaging information, support, and service to customers. This course is ideal for marketing professionals seeking to develop and enhance customer service and marketing using chatbots and Generative AI.
Customer Service in the Age of Generative AI
Customer Service in the Age of Generative AI
This course is part of Generative AI in Marketing Specialization
Instructor: Rajkumar Venkatesan
Access provided by ExxonMobil
4,223 already enrolled
Gain insight into a topic and learn the fundamentals.
35 reviews
Beginner level
Recommended experience
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you'll gain
Tools you'll learn
Details to know
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Assessments
2 assignments
Taught in English
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This course is part of the Generative AI in Marketing Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 2 modules in this course
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Reviewed on Jan 1, 2025
Great Course no doubt ; highly intuitive. Highly engaging really!
