PG
Reviewed Jul 24, 2024
Great training covering the basis of the Business Process Modelling. Lot of examples and practical knowledge
Igor gives great advice and makes it so easy to understand.
Business Process Modelling
This course offers a practical introduction to business process modeling, teaching you how to document and communicate operations using industry-standard diagramming techniques. Guided by an experienced business analysis professional, you’ll learn to identify and scope processes, analyze workflows, and apply notations such as BPMN, UML, flowcharts, DFD, and eEPC. You’ll also discover how to tailor models for different audiences while ensuring clarity and precision. Through real-world examples and best practices, the course demonstrates how effective process modeling supports software development, business process management, and service design. Designed for business analysts, process analysts, architects, and UX designers, this program equips you to create accurate, actionable process models that enhance communication, streamline analysis, and drive process improvement across organizational functions.
Status: Business Management
Status: Service Design
BeginnerCourse9 hours
Featured reviews
HK
Reviewed Jan 28, 2026
IT was a very knowledgeable course with detailed overview of Business Process Modelling.
AM
Reviewed Dec 28, 2024
I enjoyed the course: precise, to the point and with a great reasoning about best options. Thank you, Igor!
MB
Reviewed Dec 14, 2024
Big thanks to Igor for compiling this short and understandable material. It was really helpful and valuable.
TU
Reviewed Nov 6, 2025
Excellent course to understand the concepts of and types of business process modelling
SG
Reviewed Jan 7, 2024
Igor gives great advice and makes it so easy to understand.
AN
Reviewed Dec 20, 2024
the course was very easy to understand, Igor is such a great teacher. Thank you!
RK
Reviewed Dec 18, 2023
Use scenarios to explain to the models if can like scenarios. and try to cover basic rules of BPMN 2.0
AS
Reviewed Jan 9, 2025
This course has opened new doors for me. It is basically something I have wanted to start learning for so long, and I did not know where to begin. Thank you.
SG
Reviewed Oct 13, 2025
One of the most straight and to-the-point courses I've done on Coursera. Easy to follow, understand, and utilize.
CW
Reviewed Feb 10, 2025
Igor curated a value pack lessons with potential for advanced read. Worth the money, time, and commitment.
AR
Reviewed Mar 9, 2025
I learned much about process modelling from this course. Thank you so much
All reviews
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Most Helpful
Stephanie
5.0
Reviewed Jan 7, 2024Paulina
5.0
Reviewed Jul 25, 2024Great training covering the basis of the Business Process Modelling. Lot of examples and practical knowledge
Igor
2.0
Reviewed Mar 6, 2024At moments hard to follow. Theoretically, everything is there, but the way it is presented...
Alaaddin
5.0
Reviewed Jan 10, 2025This course has opened new doors for me. It is basically something I have wanted to start learning for so long, and I did not know where to begin. Thank you.
Daniel
5.0
Reviewed Jan 2, 2024Very informative and comprehensive course. It contributed a lot for gaining knowhow and refresh passive knowledge. Thanks!
Esteban
5.0
Reviewed Jan 28, 2024It is a very good course, it has very appropriate resources for consultation, it totally fulfilled my expectations.
Aleksei
5.0
Reviewed Dec 29, 2024I enjoyed the course: precise, to the point and with a great reasoning about best options. Thank you, Igor!
Juan
5.0
Reviewed Sep 4, 2025easy to understand and really usefull course. Igor is an excellent teacher.
Pavel
5.0
Reviewed Feb 21, 2024Thank you, great course!
Ereshni
4.0
Reviewed Feb 1, 2024The content is detailed and easy to understand however the layout of the course can be structured better. There are also errors such as the incorrect video uploaded for the section - What is modelling?. It would also be nice if a template of the process specification document can be downloaded by learners.
Ravindu
4.0
Reviewed Dec 19, 2023Use scenarios to explain to the models if can like scenarios. and try to cover basic rules of BPMN 2.0
Adam
5.0
Reviewed Nov 9, 2025This course really helped me gain a clearer appreciation of the notations, approaches, and advantages of business process modelling. Igor’s clear and focused delivery made complex concepts easy to follow and apply in practice. Highly recommended for anyone looking to strengthen their understanding of process modelling.
Raquel
5.0
Reviewed Nov 12, 2025EXCELLENT course and fantastic professional. I have missed to find stragies to determine KPIs but all the content is super rellevant and very well explained
Spencer
5.0
Reviewed Oct 14, 2025One of the most straight and to-the-point courses I've done on Coursera. Easy to follow, understand, and utilize.
Mihhail
5.0
Reviewed Dec 15, 2024Big thanks to Igor for compiling this short and understandable material. It was really helpful and valuable.
chioma
5.0
Reviewed Feb 11, 2025Igor curated a value pack lessons with potential for advanced read. Worth the money, time, and commitment.
Renato
5.0
Reviewed Nov 16, 2023ótimo curso! Permite conhecer as técnicas de modelagem e dá boa dicas para quem quer iniciar !
harshawardhan
5.0
Reviewed Jan 29, 2026IT was a very knowledgeable course with detailed overview of Business Process Modelling.
Tejas
5.0
Reviewed Nov 7, 2025Excellent course to understand the concepts of and types of business process modelling
Woldemar
5.0
Reviewed Jan 12, 2025Very good course and provides good overview of existin process modeling notations.