In this module, you will learn about networking, storage, and virtualization technologies, as well as how to troubleshoot them. Lesson 1 introduces common types of networks and storage devices, including networking infrastructure, wireless connectivity, software-defined networking, and network-hosted services. You will also explore storage devices, RAID configurations, and virtualization concepts, including cloud computing and virtual machine environments. Lesson 2 walks you through essential troubleshooting tools and techniques. You will learn how to use diagnostic utilities to resolve network connectivity issues, perform advanced troubleshooting, and identify and repair problems with storage devices.

In this module, you will learn about internal computer components and how to troubleshoot them. Lesson 1 introduces key internal components and foundational terminology. You'll explore motherboard architecture, BIOS configuration, CPU installation and cooling methods, and the basics of power supply. This lesson includes videos, readings, and a hands-on lab to help you identify internal connector types and determine power supply needs. Lesson 2 focuses on troubleshooting techniques for internal components. You'll learn how to diagnose issues with motherboards, RAM, CPUs, and power supplies using video walkthroughs and a crash code identification lab.

In this module, you will learn about multifunction devices and printers, as well as how to maintain and troubleshoot them. Lesson 1 covers various types of printers, their settings, components, and maintenance procedures. You will learn about multifunction devices, inkjet, thermal, and 3D printers. Lesson 2 will explain how to troubleshoot basic and advanced printer issues, including those related to laser printers and impact printers. It will teach you how to identify issues with and maintain laser and impact printers.

In this module, you will test your knowledge and the skills you've acquired in this course. You will complete a final project that provides an opportunity to apply your technical troubleshooting skills by examining three realistic scenarios simulating common issues that might arise in a Helpdesk setting. This module includes a 20-question, graded final examination that focuses on the course content. The assessment addresses topics such as identifying, installing, configuring, maintaining, and troubleshooting hardware, including computers, printers, storage devices, mobile devices, multi-function devices, and networking devices.