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Business Analysis & Process Management

This is a guided project for both beginners and professionals managing small to medium enterprises or working in the fields of business analysis & business process management. It provides you with the initial know-how of analyzing businesses from a process view which allows you to further develop the skill needed to create solutions to your current business problems. By the end of this project, you will be able to: analyze business processes and find solutions to existing business problems; define your business processes, their objectives and how they flow within the organizational context; identify the different process stakeholders and their roles in your business processes; and evaluate the current business from a process view, break down the problems, and find an applicable business solution. Note: This project works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Status: Workflow Management
Status: Computer Literacy
BeginnerGuided Project2 hours

Featured reviews

MJ

5.0Reviewed Aug 26, 2024

This course is short and precise. The instructor explains well on how to build a flowchart on Lucidchart while explaining the importance of it in a business model to be successful.

FA

4.0Reviewed Oct 20, 2024

I am super excited after completing this course which drove me in the right direction and supported me in understanding the fundamental knowledge of Business Analysis.

NF

5.0Reviewed Apr 14, 2023

this guide help me more to understand the basic of business analysis & process management I'm so glad to achieve the first step in this program thanks to my lecture all the best

PK

5.0Reviewed Sep 29, 2021

Very short and concisely with comprehensive practices about how to structure business problems, get to the root cause and mapping the solution and the business processes as well.

JT

5.0Reviewed Mar 30, 2025

This course taught me a lot abour work flow and problem analysis and how to create and analyze flowchart. Thank you very much for creating a course like this. God bless.

SB

4.0Reviewed Sep 24, 2020

That was a well-organized course and it helps me a lot to make my concept more clear. The only problem I have faced was the voice clarity of the instructor.

KK

5.0Reviewed Sep 10, 2024

i never saw in details of teaching but another many core programs it will cost more can you reduce it that , after that coursera best platform to learn skills

JN

4.0Reviewed Oct 6, 2020

Could have been more detailed but as a crash course this is more than enough for you to catch up in the project management field. Would recommend this to a colleague even.

A

5.0Reviewed Nov 9, 2025

This program has significantly enhanced my competencies in Business Analysis and Process Management, equipping me with practical skills that I can effectively apply in professional settings.

SD

4.0Reviewed Sep 13, 2020

Could have used some more detail about the tasks going into the flowchart exercise. Also, it was difficult to see the instructor's LucidChart diagram due to low resolution.Otherwise, a nice exercise.

PG

5.0Reviewed Apr 2, 2023

Easy to learn and understand.Complete @ home based on your convenient time. Really happy that there was ample time to complete the course and not just 1-2 hours.Thanks.

KS

4.0Reviewed Sep 22, 2022

W​onderful way to sharpen skills and learn a couple of new ones too! Love this guided project cocncept. Would give a 5 Stars if the Student Work Screen was larger and easier to work from.

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