To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices.
ITIL 4: Management Practices
ITIL 4: Management Practices
This course is part of ITIL 4 Foundation Specialization
Instructor: Bill Rosenthal
Access provided by Masterflex LLC, Part of Avantor
Gain insight into a topic and learn the fundamentals.
6 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
In this course, you will analyze the key ITIL management practices and define the general, service, and technical management practices of ITIL.
Skills you'll gain
- Technical Support and Services
- IT Service Management
- Operations Management
- Information Technology Infrastructure Library
- Change Control
- Information Technology Operations
- Technical Management
- Problem Management
- Service Level
- Operations
- Service Management
- IT Management
- Asset Management
- Information Technology
- Incident Management
- Help Desk Support
- Skills section collapsed. Showing 6 of 16 skills.
Details to know
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Assessments
1 assignment
Taught in English
Recently updated!
January 2026
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This course is part of the ITIL 4 Foundation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 3 modules in this course
In the previous lessons, you have learned about all the other components of the ITIL® Service Value System. Now, you are ready to examine the final component called practices, which are designed specifically for service management professionals. In this lesson, you will examine the seven key practices and how they fit within the service value chain.
What's included
1 reading9 plugins
To complete your introduction to the ITIL® practices, this lesson covers eight more practices. If you are planning to obtain the ITIL Foundation certification, you will need to know the purpose of the practices contained in this lesson.
What's included
6 plugins
What's included
1 reading1 assignment1 plugin
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