Developing Interpersonal Skills

Developing Interpersonal Skills

This course is part of People and Soft Skills for Professional and Personal Success Specialization

Instructor: IBM Skills Network Team

What you'll learn

Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Skills you'll gain

Details to know

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Assessments

8 quizzes

Taught in English

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This course is part of the People and Soft Skills for Professional and Personal Success Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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There is 1 module in this course

In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.

This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success. This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

What's included

24 videos27 readings8 quizzes

24 videosTotal 24 minutes

Interpersonal skills: An overview2 minutesPreview module
Let’s begin with the first topic2 minutes
How might these communication styles come into play?0 minutes
Recap0 minutes
Let’s move to the second topic1 minute
How can you ensure your messages don’t get lost in translation?0 minutes
The art of listening1 minute
What types of questions can you ask?1 minute
Communication channels0 minutes
Remember0 minutes
Recap0 minutes
Let’s move to the third topic1 minute
What does assertiveness mean?2 minutes
Recap0 minutes
Let’s move to the fourth topic1 minute
Perspective-taking0 minutes
Recap0 minutes
Let’s move to the fifth topic0 minutes
Workplace conflicts are opportunities to develop interpersonal skills0 minutes
Importance of feedback1 minute
Recap0 minutes
Let’s move to the sixth topic0 minutes
Which is the best way to deal with disputes?1 minute
Recap1 minute

27 readingsTotal 77 minutes

What will you learn from this course?2 minutes
What does it mean to have one of these communication styles?4 minutes
Three elements of effective communication4 minutes
What can you substitute for body language when working virtually?2 minutes
Techniques you can use to listen actively3 minutes
How can you use the six probing questions?3 minutes
Disadvantages of different communication channels3 minutes
Avoid these communication barriers3 minutes
Zion’s dilemma3 minutes
How can you be assertive?3 minutes
Assertive behavior is helpful in challenging situations2 minutes
Pooja’s convincing power4 minutes
How can you use emotions and facts to influence others?2 minutes
How can you develop your personal influence?1 minute
What is the significance of eminence?2 minutes
How can you build your eminence?3 minutes
Conflict is a story2 minutes
Conflicts often arise from these sources2 minutes
Practice these steps when you find yourself in a conflict3 minutes
Use this approach to give feedback4 minutes
Responding to feedback2 minutes
How do you receive feedback effectively?5 minutes
Asking for feedback is an effective way to work on your blind spots4 minutes
What are your conflict response styles?4 minutes
Here are the steps you can take to resolve complex challenging situations3 minutes
Let’s tie it all together2 minutes
Congratulations and Next Steps2 minutes

8 quizzesTotal 106 minutes

Practice Quiz: Explain the new travel reimbursement policy20 minutes
Practice Quiz: Identify appropriate communication channels for these messages15 minutes
Practice Quiz: Zion’s dilemma3 minutes
Practice Quiz: What does it sound like?20 minutes
Practice Quiz: How would you approach conflict situation?3 minutes
Practice Quiz: Which conflict response style would you use?15 minutes
Practice Quiz: Interpersonal Skills 5 minutes
Graded Quiz: Interpersonal Skills 25 minutes