Back to Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails
University of Washington

Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails

This lesson is part of a full course, Business English Networking. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course. By the end of this lesson, you will be able to: - Distinguish between formal and informal language - Distinguish between direct and indirect language - Choose the appropriate tone based on your relationship with your recipient, the context, and request

Status: Writing
Status: Communication
IntermediateCourse2 hours

Featured reviews

SA

Reviewed Sep 9, 2022

same issue like the rest of the courses in this series . after completion of this course it not shown in the compeleted tab

AJ

Reviewed Nov 3, 2020

But course is unfinished. Nothing happens after week 1.

AZ

Reviewed Aug 20, 2026

It's concise and efficient, and I hope they can produce longer paid courses as the extended content of this course.

MR

Reviewed May 6, 2023

great help, notices. noticed. tehank youioe.thank you,

HP

Reviewed Jul 18, 2022

I completed the course but there is no certificate

MC

Reviewed Jun 25, 2022

The lesson makes me clear to catch which is formal and which is direct as it will tell you when you are informal or how you should be indirect.

AZ

Reviewed Aug 22, 2024

It helped me to better understand some aspects that had previously been vaguely shady in my poor mind...

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