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  • Skills you'll gain: Problem Solving, Decision Making, Creative Thinking, Root Cause Analysis, Creative Problem-Solving, Data Collection, Brainstorming, Curiosity, Strategic Decision-Making, Business Ethics, Creativity, Ethical Standards And Conduct, Complex Problem Solving, Independent Thinking, Risk Analysis, Design Thinking, Analysis, Data Synthesis, Strategic Thinking, Collaboration

  • Skills you'll gain: Mediation, Negotiation, Communication Strategies, Conflict Management, Verbal Communication Skills, Active Listening, Cultural Sensitivity, Oral Expression, Intercultural Competence, Cultural Diversity, Cultural Responsiveness, Interpersonal Communications, Diplomacy, Relationship Building, Labor Relations, Strategic Partnership, Case Studies, Non-Verbal Communication, Communication, Planning

  • Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Collaboration, Follow Through, Interpersonal Communications, Leadership, Empathy, Composure, Cooperation, Emotional Intelligence, Behavior Management, Creative Problem-Solving, Communication Strategies, Verbal Communication Skills, Problem Solving, Personal Integrity, Communication, Honesty

  • Skills you'll gain: Root Cause Analysis, Pareto Chart, Operational Analysis, Analytical Skills, Data Analysis, Data Validation, Diagram Design

  • University of Colorado Boulder

    Skills you'll gain: Excel Macros, Visual Basic (Programming Language), Programming Principles, Data Import/Export, Microsoft Excel, Problem Solving, Program Development, Computer Programming, Spreadsheet Software, Simulations, Algorithms, UI Components, Debugging, User Interface (UI), Data Management, File I/O, Data Cleansing, Automation, Data Integration, Data Validation

  • University of Illinois Urbana-Champaign

    Skills you'll gain: Active Listening, Influencing, Negotiation, Leadership, Professional Development, Personal Development, Conflict Management, Decision Making, Persuasive Communication, Rapport Building, Leadership Development, Relationship Building, Business Ethics, Professionalism, Communication, Relationship Management, Ethical Standards And Conduct, Interpersonal Communications, Verbal Communication Skills, Communication Strategies

What brings you to Coursera today?

  • Skills you'll gain: Issue Tracking, Problem Management, AI Enablement, Help Desk Support, End User Training and Support, Project Management Software, Self Service Technologies

  • Universidad Nacional Autónoma de México

    Skills you'll gain: Mediation, Conflict Management, Negotiation, Communication Strategies, Verbal Communication Skills, Communication, Empathy, Active Listening, Non-Verbal Communication, Problem Solving, Decision Making

  • Arizona State University

    Skills you'll gain: Root Cause Analysis, Data Collection, Complex Problem Solving, Analysis, Data Synthesis, Data-Driven Decision-Making, Analytical Skills, Critical Thinking, Interactive Learning, Decision Making, Data Visualization, Ideation

  • Skills you'll gain: Debugging, Technical Communication, Network Troubleshooting, Performance Tuning, Problem Management, Technical Documentation, System Monitoring, Capacity Management, Incident Management, Memory Management, Continuous Integration, Continuous Monitoring

  • Skills you'll gain: Conflict Management, Active Listening, Creative Problem-Solving, Negotiation, Interpersonal Communications, Composure, Cognitive flexibility, Intercultural Competence, Leadership, Stakeholder Engagement, Communication Strategies, Stakeholder Management, Business Leadership, Communication, Verbal Communication Skills, Business Communication, Stakeholder Analysis, Organizational Leadership, Leadership Development, Cross-Functional Team Leadership

  • University of California, Irvine

    Skills you'll gain: Creative Thinking, Performance Measurement, Teamwork, Performance Metric, Open Mindset, Organizational Strategy, Team Collaboration