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  • Status: Free Trial

    Skills you'll gain: Sales Presentation, Sales Enablement, Data Visualization, Sales Presentations, Sales Management, Prospecting and Qualification, Persona Development, HubSpot CRM, Sales Training, Sales Strategy, Sales Process, Sales Development, Lead Generation, Employee Onboarding, Sales Operations, Sales, Dashboard, Customer Success Management, Business Reporting, Content Marketing

  • Status: New
    Status: Free Trial

    Skills you'll gain: Dashboard, Dashboard Creation, Collaborative Software, Management Reporting, Developing Training Materials, Problem Management, Data Presentation, Problem Solving, Performance Reporting, Data Analysis, End User Training and Support, Training and Development, Jira (Software), Network Troubleshooting, Trend Analysis, User Feedback, Data-Driven Decision-Making, Technical Support, Stakeholder Management, Document Management

  • Status: New

    Skills you'll gain: Service Management, Service Improvement, Quality Improvement, Service Design, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, IT Management, Customer experience strategy (CX), Intranet, Systems Integration, Operations, Account Management, Virtual Environment

  • Status: New
    Status: Free Trial

    Skills you'll gain: Extract, Transform, Load, Data Pipelines, Geospatial Information and Technology, Apache Airflow, Geospatial Mapping, Spatial Data Analysis, GIS Software, Cloud Computing, Geographic Information Systems, Leaflet (Software), Google Cloud Platform, Real Time Data, Global Positioning Systems, Data Transformation, Data Analysis, Anomaly Detection, Technical Communication, Machine Learning

  • Status: Free Trial

    Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

  • Status: Free Trial

    Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Cashiering, Empathy, Cross Selling, Retail Sales, Call Center Experience, Customer Support, Transaction Processing, Selling Techniques, Upselling, Retail Store Operations, Customer Complaint Resolution, Conflict Management, Product Knowledge, Team Oriented, Communication, Time Management

What brings you to Coursera today?

  • Status: New

    Skills you'll gain: Capacity Management, Information Technology Infrastructure Library, IT Service Management, Service Management, Problem Management, Change Control, IT Management, Service Level, Security Management, Capacity Planning, Incident Management, Service Level Agreement, Change Management, Change Requests, Information Systems Security, Information Technology Operations, Information Assurance, Security Controls, Organizational Change, Help Desk Support

  • Status: New
    Status: Free Trial

    Skills you'll gain: Stakeholder Communications, Customer Relationship Management (CRM) Software, Customer Analysis, Brand Awareness, HubSpot CRM, User Feedback, Customer Retention, Customer Engagement, Customer Service, Content Marketing, Marketing Analytics, Brand Marketing, Email Marketing, Social Media Marketing, Google Analytics, Digital Marketing, Performance Measurement, Search Engine Optimization, AI Enablement, Generative AI

  • Status: Free Trial

    Skills you'll gain: Closing (Sales), Booking (Sales), Overcoming Objections, Sales Management, Prospecting and Qualification, Inside Sales, Sales Enablement, Sales Process, Sales Training, Selling Techniques, Sales Prospecting, HubSpot CRM, Lead Generation, Sales, Consultative Approaches, General Sales Practices, Sales Strategy, Consultative Selling, Consumer Behaviour, Management Training And Development

  • Status: New

    Skills you'll gain: Service Improvement, Performance Improvement, Service Management, Strategic Sourcing, Information Technology Infrastructure Library, IT Service Management, Governance, Systems Integration, Supplier Performance Management, Continuous Improvement Process, Supplier Relationship Management, Supplier Management, Performance Management, Coordination, Procurement, Organizational Change, Performance Analysis, Change Management, Accountability Frameworks, Data Governance

  • Status: New
    Status: Preview

    Skills you'll gain: Hospitality Services, Intercultural Competence, Greeting Customers, Hospitality, Communication, Expectation Management, Teamwork, Rapport Building, Growth Mindedness, Personal Development, Service Recovery, Friendliness, Lifelong Learning, Collaboration, Team Collaboration, Continuous Improvement Process, Professionalism, Cultural Sensitivity, Personalized Service, Composure

  • Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, User Provisioning, Database Application, Security Controls, Business Process Automation, Enterprise Application Management, Email Automation, Role-Based Access Control (RBAC), System Configuration, Identity and Access Management, Information Management, Data Security, Automation, Content Management, Scripting