All Results

  • Status: New
    Status: Free Trial

    Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

  • Status: Free Trial

    Skills you'll gain: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Business Communication, Workplace inclusivity, Influencing, Proposal Development, Emotional Intelligence, Stakeholder Communications, Empathy, Interpersonal Communications, Communication, Communication Planning, Customer Engagement, Communication Strategies, Leadership and Management, Leadership Development

  • Status: Free Trial

    Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

  • Status: Free Trial

    Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

  • Status: Preview

    Logical Operations

    Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Inquiries, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Service Recovery, Personalized Service, Brand Loyalty, Communication, Communication Strategies, Interpersonal Communications, Active Listening, Conflict Management, Crisis Management, Crisis Intervention

  • Status: Free Trial

    University of Colorado Boulder

    Skills you'll gain: Teamwork, Business Writing, Constructive Feedback, Conflict Management, Diversity and Inclusion, Collaboration, Team Building, Diversity Awareness, Business Correspondence, Business Communication, Team Collaboration, Recognizing Others, Motivational Skills, Decision Making, Collaborative Software, Writing, Team Motivation, Performance Management, Staff Management, Grammar

What brings you to Coursera today?

  • Status: New
    Status: Free Trial

    Skills you'll gain: Meeting Facilitation, Public Speaking, Team Collaboration, Conflict Management, Constructive Feedback, Oral Expression, Teamwork, Team Building, Communication, Persuasive Communication, Lecturing, Active Listening, Business Correspondence, Business Communication, Leadership, Verbal Communication Skills, Interpersonal Communications, Visionary, Team Leadership, Emotional Intelligence

  • Status: New
    Status: Preview

    Skills you'll gain: Customer Service, Customer Support, Customer Relationship Building, Customer experience improvement, Interpersonal Communications, Customer Complaint Resolution, Empathy, Customer experience strategy (CX), Customer Retention, Customer Success Management, Communication, Communication Strategies, Business Communication, IT Service Management, Business, Business Strategies, Business Management, Growth Strategies, Culture, Environment

  • Status: Free Trial

    Skills you'll gain: Active Listening, Verbal Communication Skills, Communication, Communication Strategies, Empathy & Emotional Intelligence, Oral Comprehension, Emotional Intelligence, Persuasive Communication, Public Speaking, Non-Verbal Communication, Business Communication, Tactfulness, Conflict Management, Relationship Management, Teamwork

  • Status: Preview

    Knowledge Accelerators

    Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Service Level, Help Desk Support, Customer and Client Support, Personal Attributes, Technical Support and Services, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management

  • Status: New
    Status: Preview

    Skills you'll gain: User Feedback, Customer experience improvement, Customer Service, Customer Insights, Customer Relationship Building, Constructive Feedback, Customer Retention, Customer Engagement, Customer experience strategy (CX), Customer Advocacy, Surveys, Emotional Intelligence, Business Intelligence, Service Management, Business Strategies, Growth Strategies, Business, Business Management, IT Service Management, Culture

  • Status: Preview

    Skills you'll gain: Customer Success Management, Customer Service, Customer experience strategy (CX), Customer Retention, Customer Relationship Building, Customer Engagement, Customer Relationship Management, Customer Support, Customer experience improvement, Customer Relationship Management (CRM) Software, Customer Acquisition Management, Sales Process, Relationship Management, Customer Analysis, Customer Insights, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy