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Results for "De Escalation"

  • Skills you'll gain: Conflict Management, De-escalation Techniques, Emotional Intelligence, Empathy & Emotional Intelligence, Teamwork, Communication Strategies, Leadership, Empathy, Team Leadership, Communication, Leadership Development, Organizational Leadership, Constructive Feedback, Organizational Skills

  • Skills you'll gain: IT Infrastructure, Operating System Administration, Computer Security, Information Systems Security, IT Security Architecture, Computer Networking, Desktop Support, Systems Administration, Network Troubleshooting, Remote Access Systems, Network Security, OSI Models, Hardening, Package and Software Management, Application Security, Cloud Management, Disaster Recovery, TCP/IP, Computer Hardware, Technical Support and Services

  • Skills you'll gain: Customer Complaint Resolution, Customer Service, De-escalation Techniques, Service Recovery, Customer Relationship Building, Active Listening, Customer Support, Overcoming Objections, Customer experience improvement, Customer Engagement, Verbal Communication Skills, Customer Retention, Expectation Management, Customer Relationship Management, Root Cause Analysis, Needs Assessment, Customer Insights, Trustworthiness

  • Skills you'll gain: Project Closure, Scope Management, Quality Management, Project Scoping, Milestones (Project Management), Cost Management, Backlogs, Agile Project Management, Project Planning, Team Management, Stakeholder Management, Project Management, Quality Management Systems, Agile Software Development, Sprint Retrospectives, Project Management Life Cycle, Requirements Analysis, Report Writing, Change Management, Organizational Change

  • Tecnológico de Monterrey

    Skills you'll gain: Communication Strategies, Conflict Management, Assertiveness, Negotiation, Communication, Interpersonal Communications, Business Leadership, Active Listening, Empathy, Drive Engagement, Constructive Feedback, Organizational Leadership, Social Skills, Relationship Building, Leadership, Leadership and Management, Emotional Intelligence, Strategic Communication, Problem Solving, Business Strategies

  • Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Call Center Experience, Customer Support, Greeting Customers, Retail Sales, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Ability To Meet Deadlines, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

What brings you to Coursera today?

  • Skills you'll gain: Open Web Application Security Project (OWASP), Exploit development, Penetration Testing, Cyber Operations, Bash (Scripting Language), Scripting, Exploitation techniques, Security Testing, Vulnerability Assessments, Cyber Threat Hunting, Threat Detection, Shell Script, Windows PowerShell, Cybersecurity, Scripting Languages, Intrusion Detection and Prevention, Linux Commands, Incident Response, Command-Line Interface, Network Security

  • Skills you'll gain: Negotiation, Contract Negotiation, Mediation, Arbitration, Communication, Planning, Contract Compliance

  • Skills you'll gain: Overcoming Objections, Sales Development, Growth Mindedness, Oral Expression, Lead Generation, Time Management, Customer Relationship Management, Active Listening, Customer Relationship Management (CRM) Software, Enthusiasm, Constructive Feedback, Consultative Selling, Selling Techniques, Verbal Communication Skills, Intercultural Competence, Interpersonal Communications, Interviewing Skills, Technical Sales, Salesforce, Storytelling

  • University of California, Irvine

    Skills you'll gain: Team Leadership, Stakeholder Communications, Team Management, Project Management, Team Building, Team Performance Management, Leadership and Management, Project Controls, Stakeholder Management, Stakeholder Engagement, Project Planning, Project Management Life Cycle, People Development, Organizational Leadership, Initiative and Leadership, People Management, Project Performance, Knowledge Transfer, Communication Strategies

  • Skills you'll gain: Microsoft Excel, Spreadsheet Software, Excel Formulas, Data Analysis, Data Visualization, Data Import/Export, Data Entry, Data Analysis Software, Analysis, Presentations, Data Management, Financial Analysis

  • Skills you'll gain: Malware Protection, Information Systems Security, Cybersecurity, Cyber Attacks, Computer Security Awareness Training, Data Security, Security Awareness, Information Assurance, Network Security, Threat Modeling, Security Controls, Human Factors (Security)