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  • Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Collaboration, Follow Through, Leadership, Empathy, Composure, Cooperation, Emotional Intelligence, Creative Problem-Solving, Communication Strategies, Problem Solving, Personal Integrity, Communication, Honesty, Verbal Communication Skills, Decision Making, Analysis, Writing

  • Skills you'll gain: Professionalism, Courage, Personal Integrity, Professional Development, Leadership, Culture

  • Arizona State University

    Skills you'll gain: Conflict Management, Negotiation, Emotional Intelligence, De-escalation Techniques, Active Listening, Empathy & Emotional Intelligence, Communication Strategies, Empathy, Expectation Management, Collaboration, Brainstorming, Communication, Follow Through, Contingency Planning, Problem Solving, Goal Setting, Self-Awareness, Honesty, Concision, Planning

  • Skills you'll gain: Writing, Writing and Editing, Storytelling, Honesty, Journalism, Editing, Personal Development, Meditation & Breathwork, Self-Motivation, Creativity, Mindfulness, Goal Setting

  • Skills you'll gain: Oral Expression, Rapport Building, Emotional Intelligence, Personal Attributes, Verbal Communication Skills, Relationship Building, Non-Verbal Communication, Self-Awareness, Communication, Communication Strategies, Interpersonal Communications, Adaptability

  • University of California, Irvine

    Skills you'll gain: Grammar, Peer Review, Editing, Writing, Writing and Editing, Organizational Skills, Research, Proofreading, Literacy, Report Writing, Research Methodologies, English Language, Planning, Style Guides, Persuasive Communication, Honesty

  • What brings you to Coursera today?

  • Skills you'll gain: Active Listening, Rapport Building, Sales Training, Trustworthiness, Selling Techniques, Consultative Selling, Personal Attributes, Composure, Sales Development, Sales, Consultative Approaches, General Sales Practices, Verbal Communication Skills, Customer Relationship Building, Communication, Relationship Building, Communication Strategies, Customer Engagement, Empathy, Service Recovery

  • Arizona State University

    Skills you'll gain: Empathy, Compassion, Empathy & Emotional Intelligence, Emotional Intelligence, Self-Awareness, Personal Development, Active Listening, Leadership, Mindfulness, Meditation & Breathwork

  • Skills you'll gain: Oral Expression, Storytelling, Persuasive Communication, Empathy, Rapport Building, Drive Engagement, Emotional Intelligence, Communication Strategies, Personal Attributes, Public Speaking, Communication, Relationship Building, Interpersonal Communications, Verbal Communication Skills, Target Audience, Non-Verbal Communication, Self-Awareness, Influencing, Executive Presence, Active Listening

  • Skills you'll gain: Assertiveness, Conflict Management, Negotiation, Interpersonal Communications, Influencing, Persuasive Communication, Customer Complaint Resolution, Employee Relations, Personal Development, Communication, Non-Verbal Communication, Business Communication, Communication Disorders, Human Resources

  • Skills you'll gain: Empathy & Emotional Intelligence, Empathy, Emotional Intelligence, Self-Awareness, Conflict Management, Interpersonal Communications, Influencing, Composure, Decision Making, Problem Solving

  • University of Michigan

    Skills you'll gain: Public Speaking, Oral Expression, Verbal Communication Skills, Communication, Communication Strategies, Advocacy