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  • Status: New
    Status: Free Trial

    Skills you'll gain: Customer Retention, Active Listening, Customer Service, Customer Advocacy, Personalized Service, Non-Verbal Communication, Customer experience improvement, Customer Relationship Building, Brand Loyalty, Empathy, Client Services, Customer and Client Support, Customer Engagement, Customer Support, Interpersonal Communications, Compassion, Emotional Intelligence

  • Status: Preview

    Skills you'll gain: Care Management, Hospital Experience, Patient-centered Care, Health Informatics, Patient Advocacy, Patient Communication, Patient Safety, Healthcare Industry Knowledge, Health Technology, Analytics, Data Analysis, Predictive Analytics, Data Literacy, AI Personalization, Health Disparities, Innovation, Data Collection, Big Data, Data-Driven Decision-Making, Data Management

  • Status: New
    Status: Free Trial

    Skills you'll gain: Electronic Medical Record System, Medical History Documentation, Medical Records, Electronic Medical Record, Health Information Management and Medical Records, Medical Terminology, Medical Office Procedures, Data Entry, Clinical Documentation, Health Information Management, Document Management, File Management, Document Control, Data Capture, Vital Signs, Digital Transformation

  • Status: Preview

    Skills you'll gain: Decision Support Systems, Health Informatics, Patient-centered Care, Stakeholder Analysis, Hospital Experience, Personalized Campaigns, Decision Intelligence, Patient Evaluation, Predictive Analytics, Analytics, Data-Driven Decision-Making, Advanced Analytics, Predictive Modeling, Systems Integration, Innovation

  • Status: New
    Status: Free Trial

    Skills you'll gain: Patient Communication, Patient-centered Care, Empathy, Social Skills, Interpersonal Communications, Constructive Feedback, Peer Review, Clinical Experience, Communication, Self-Awareness, Education and Training

  • Status: New
    Status: Free Trial

    Skills you'll gain: Compassion, Mindfulness, Composure, Personal Development, Resilience, Program Evaluation, Stress Management, Patient-centered Care, Training Programs, Emotional Intelligence, Empathy, Self-Awareness, Professional Development, Data Analysis, Analytical Skills, Qualitative Research, Surveys

What brings you to Coursera today?

  • Status: New
    Status: Free Trial

    Skills you'll gain: Health Informatics, Data Analysis, Clinical Informatics, Patient-centered Care, Analytics, Descriptive Analytics, Data Literacy, Data-Driven Decision-Making, Analytical Skills, Decision Intelligence, Statistical Methods, Statistics

  • Status: Free Trial

    Skills you'll gain: Pain Management, Patient Communication, Nutritional Assessment, Clinical Nutrition, Nutrition and Diet, Patient Education and Support, Patient Evaluation, Direct Patient Care, Health Assessment, Nutrition Education, Communication, Clinical Experience, Health Care, Healthcare Ethics, Patient Safety, Health And Safety Standards, Healthcare Industry Knowledge, Critical Thinking and Problem Solving, Decision Making, Critical Thinking

  • Status: Preview
  • Status: New
    Status: Free Trial

    Skills you'll gain: Patient Flow, Patient-centered Care, Hospital Experience, Predictive Analytics, Predictive Modeling, Patient Evaluation, Health Care, Care Coordination, Analytics, Healthcare Industry Knowledge, Care Management, Psychosocial Assessments, Data Analysis, Forecasting, Program Evaluation, Health Technology, Data Integration, Leadership

  • Status: New
    Status: Free Trial

    Skills you'll gain: Patient Communication, Patient Education and Support, Constructive Feedback, Resilience, Emotional Intelligence, Compassion, Patient Education And Counseling, Patient-centered Care, Empathy, Employee Engagement, Telehealth, Interpersonal Communications, Self-Awareness, Active Listening, Communication, Data Analysis, Cultural Sensitivity, Quality Improvement, Leadership and Management, Continuous Improvement Process

  • Status: Free Trial

    Johns Hopkins University

    Skills you'll gain: Patient Safety, Design Thinking, Change Management, Institutional Review Board (IRB), Organizational Change, Conflict Management, Data Literacy, Performance Measurement, Systems Thinking, Healthcare Project Management, Data Visualization, Solution Design, Health Systems, Data Analysis, Corrective and Preventive Action (CAPA), Risk Analysis, Data Presentation, Maintainability, Safety Assurance, Quality Improvement