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    Dubai College of Tourism

    Skills you'll gain: Booking (Sales), Travel Arrangements, Selling Techniques, General Sales Practices, Sales, Sales Process, Hospitality, Financial Acumen, Client Services, Financial Analysis, Workflow Management, Proposal Development, Document Management, Customer Communications Management

  • Status: Preview

    Skills you'll gain: Hospitality, Hospitality Management, Climate Change Adaptation, Market Dynamics, Hospitality and Food Services, Sustainable Business, Digital Transformation, Hotels and Accommodations, Sustainable Development, Hotel And Restaurant Management, Travel Arrangements, Sustainable Systems, Environmental Issue, Hotel Operations, Food Services, Economic Development, Environment and Resource Management, Socioeconomics, Cultural Diversity, Culture

  • Status: Preview

    Skills you'll gain: Sustainable Development, Sanitation, Sustainable Systems, Sustainability Standards, Water Resource Management, Water Resources, Water Sustainability, Environment and Resource Management, Environment, Environmental Issue, Natural Resource Management, Waste Minimization, Pollution Prevention, Public Health, Economic Development, Infection Control, Social Impact

  • Status: Free Trial

    Skills you'll gain: Revenue Management, Hospitality Management, Competitive Analysis, Digital Marketing, Data-Driven Decision-Making, Stakeholder Communications, Forecasting, Budgeting, Demand Generation, Asset Management, Marketing, Revenue Forecasting, Demand Planning, Financial Forecasting, Hotel Operations, Stakeholder Management, Hotels and Accommodations, Target Market, Hospitality, Marketing Channel

  • Status: Free Trial

    Skills you'll gain: Hospitality Management, Hospitality Services, Hospitality, Hospitality and Food Services, Brand Management, Branding, Brand Marketing, Brand Strategy, Business Ethics, Digital Transformation, Sustainable Business, Market Dynamics, Corporate Sustainability, Quality Management, Customer experience improvement, Innovation

  • Status: Preview

    Skills you'll gain: Event Management, Event Marketing, Event Planning, Logistics Management, Hospitality, Logistics, Hospitality Management, Planning, Budget Management, Operations Management, Coordinating, Budgeting, Vendor Management, Coordination, Plan Execution

What brings you to Coursera today?

  • Status: Preview

    Dubai College of Tourism

    Skills you'll gain: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Hotels and Accommodations, Revenue Management, Greeting Customers, Hospitality Services, Hospitality, Hotel And Restaurant Management, Hospitality Management, Administrative Support and Clerical Tasks, Verbal Communication Skills, Upselling, Office Administration, Interpersonal Communications, Communication Strategies, Property Management Systems, Cross Selling, Operational Efficiency

  • Status: Free Trial

    Skills you'll gain: Social Media Analytics, Customer experience improvement, Customer experience strategy (CX), Service Design, Change Management, Organizational Change, Service Improvement, Hospitality Management, Social Media Marketing, Hospitality Services, Design Thinking, Brand Marketing, Service Management, Digital Marketing, Design, Social Media Management, Prototyping, Content Marketing, Leadership, Search Engine Optimization

  • Status: Preview

    Universitat Autònoma de Barcelona

    Skills you'll gain: Service Design, Hospitality, Hospitality Management, Customer Insights, Customer experience improvement, Service Management, Sustainable Business, Sustainable Development, Corporate Sustainability, Consumer Behaviour, Language Interpretation, Translation, and Studies, Sustainability Standards, Strategic Marketing, Marketing, Communication

  • Status: New
    Status: Preview

    Skills you'll gain: Intercultural Competence, Professional Development, Interpersonal Communications, Social Skills, Teamwork, Hospitality, Hospitality Management, Interviewing Skills, Collaboration, Professionalism, Personal Attributes, Professional Networking, Writing, Planning, Personal Development, Adaptability, Goal Setting, Branding

  • Status: Free Trial

    Skills you'll gain: Revenue Management, Hospitality Services, Capital Expenditure, Financial Statement Analysis, Advanced Analytics, Hospitality Management, Cost Control, Budget Management, Hospitality, Financial Statements, Hotel And Restaurant Management, Hospitality and Food Services, Capital Budgeting, Budgeting, Guest Relations, Hotel Operations, Hotels and Accommodations, Financial Forecasting, Financial Management, Financial Planning

  • Status: Free Trial

    Skills you'll gain: Hospitality Management, Hospitality and Food Services, Hospitality, Customer Service, Guest Relations, Customer experience strategy (CX), Customer Relationship Management, Service Design, Healthcare Industry Knowledge, Expectation Management, Product Marketing, Service Management, Innovation, Customer experience improvement, Revenue Management, Business Marketing, Service Improvement, Hospital Experience, Marketing, Patient-centered Care