Each course includes a cumulative project: a process opportunity portfolio with business case, an end-to-end AI assistant build with intake-triage-routing flows, and a capstone automation solution with governance, measurement, and a scaling plan.

At 5 to 6 hours per week, most learners complete the program in approximately 7 to 8 weeks. The self-paced format allows you to progress at your own pace.

Graduates are prepared for roles such as Business Analyst, Process Analyst, Operations Manager, Business Process Owner, Automation CoE Practitioner, Solution Designer, AI Operations Specialist, and AI Automation Specialist.

These standard FAQs are pre-populated by Coursera and do not require custom answers.

Robotic process automation (RPA) follows fixed, rule based scripts to replicate human actions in structured workflows. AI powered business process automation uses AI assistants and large language models to handle unstructured inputs, make judgment based decisions, and adapt to variable scenarios such as conversational intake, triage, and routing. This specialization focuses on AI powered automation using IBM watsonx Orchestrate, teaching you to design intelligent workflows that go beyond rule based scripts to handle real world business complexity.

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

No, you cannot take this course for free. When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you cannot afford the fee, you can apply for financial aid.