The Skill Valley

ITIL V5 Bridge Foundation Specialization

The Skill Valley

ITIL V5 Bridge Foundation Specialization

Master ITIL Service Management and Optimization.

Build skills in ITIL service delivery governance continual improvement, DevOps, and digital strategy

EDUCBA

Instructor: EDUCBA

Included with Coursera PlusLearn more

Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand the Service Value System, guiding principles, and Four Dimensions to improve IT service delivery.

  • Analyze value streams, measure KPIs, identify inefficiencies, and apply continual improvement to enhance service quality.

  • Apply automation, governance, and DevOps practices to optimize services and support business goals.

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Taught in English
Recently updated!

November 2026

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Specialization - 5 course series

ITIL 5 Foundations and Service Value System

ITIL 5 Foundations and Service Value System

Course 1, 5 hours

What you'll learn

  • Explain core ITIL 4 concepts, including value, services, outcomes, costs, risks, and service relationships.

  • Apply the ITIL Guiding Principles to support decision-making and continual improvement.

  • Describe how the Service Value System and Service Value Chain transform demand into valuable services.

Skills you'll gain

Category: Earned Value Management
Category: Service Improvement
Category: Apple Service Certification
Category: Decision Making
Category: IT Management
Category: Technical Support and Services
Category: Information Technology Infrastructure Library
Category: Continuous Improvement Process
Category: Service Management
Category: IT Service Management
Category: Student Support and Services
Category: Design
Category: Governance
Category: System Support
Category: Key Management

What you'll learn

  • Apply ITIL guiding principles to improve decision-making, collaboration, service quality, and value creation.

  • Use the Continual Improvement Model and iterative techniques to enhance IT service management activities.

  • Develop metrics and KPIs to measure service performance, report results, and support continual improvement.

Skills you'll gain

Category: Performance Metric
Category: Information Technology Infrastructure Library
Category: Performance Management
Category: Process Improvement
Category: Business
Category: Service Management
Category: Quality Management
Category: IT Service Management
Category: Decision Making
Category: Performance Measurement
Category: Quality Improvement
Category: Automation
Category: Performance Analysis
Category: Performance Improvement
Category: Service Improvement
Category: Performance Reporting
Category: Continuous Improvement Process
Category: Key Performance Indicators (KPIs)
Category: Business Metrics
Category: Collaboration
ITIL 5 Service Design, Transition, and Delivery

ITIL 5 Service Design, Transition, and Delivery

Course 3, 7 hours

What you'll learn

  • Explain how customer demand is transformed into valuable IT services across the complete service lifecycle.

  • Apply service design, transition, testing, change enablement, deployment, and operations concepts.

  • Support reliable service delivery through incident handling, service requests, customer support, and operational improvement.

Skills you'll gain

Category: Customer experience improvement
Category: Course Development
Category: Customer Service
Category: Demand Planning
Category: Quality Assurance
Category: Service Design
Category: Change Requests
Category: Information Technology Operations
Category: Operational Excellence
Category: Information Technology Infrastructure Library
Category: Operations
Category: Service Management
Category: Needs Assessment
Category: Business
Category: IT Service Management
Category: Incident Management
Category: Service Improvement
Category: Customer Demand Planning
Category: Customer Support
Category: Planning

What you'll learn

  • Analyze service value streams and identify opportunities for workflow optimization and automation.

  • Apply the continual improvement model to plan, implement, measure, and sustain service improvements.

  • Explain how digital strategy, governance, and leadership support transformation and long-term business value.

Skills you'll gain

Category: Business Transformation
Category: Business Strategy
Category: Digital Transformation
Category: Organizational Strategy
Category: Performance Improvement
Category: Strategic Leadership
Category: Business Leadership
Category: Information Technology Infrastructure Library
Category: Service Improvement
Category: Automation
Category: Strategic Planning
Category: Business
Category: Process Optimization
Category: Leadership
Category: IT Service Management
Category: Service Management
Category: Business Workflow Analysis
Category: Planning
Category: Governance
Category: Process Mapping

What you'll learn

  • Apply the ITIL Four Dimensions to evaluate and improve IT service management.

  • Explain how DevOps enhances collaboration, automation, and continual improvement.

  • Use ITSM best practices to improve service delivery and prepare for ITIL certification.

Skills you'll gain

Category: Professional Development
Category: Course Development
Category: Organizational Development
Category: Supplier Management
Category: Organizational Skills
Category: Collaboration
Category: Business Workflow Analysis
Category: Process Improvement and Optimization
Category: DevOps
Category: Service Management
Category: IT Automation
Category: Automation
Category: Process Management
Category: Process Analysis
Category: IT Management
Category: IT Service Management
Category: Information Technology Infrastructure Library
Category: Process Mapping
Category: Service Improvement
Category: Process Optimization

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Instructor

EDUCBA
The Skill Valley
1,786 Courses487,637 learners

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