What Is IT Management and How Does it Help Businesses?

Written by Coursera • Updated on

Discover the scope of IT management and how it works within an organization.

[Featured image] Two members of an IT management team discuss technology systems.

What is IT management? 

IT (information technology) management is a broad term for how teams or individuals within an organization make information systems function effectively. Think of IT management as the way technology and business operations align to meet business objectives. 

IT management includes the following disciplines:  

  • Business and IT alignment: integrating business objectives with IT systems to improve an organization’s outcomes 

  • Business intelligence: technologies that turn raw data about an organization into meaningful information, in the form of charts, dashboards, reports, and tables 

  • Web and application development: building web-based software to enhance customer experience

  • Virtualization: helping organizations achieve faster backup and recovery of data 

  • Cloud computing: helping organizations mobilize a remote workforce, store and sync data, automate processes, and manage customer relationships  

  • IT finance management: calculating the cost of delivering IT services and monitoring how an organization uses them 

  • Project management: planning, scheduling, and executing IT projects within an organization 

 

  • Sourcing: the process of sourcing IT systems that an organization does not develop internally 

  • IT systems management: the process of making sure IT systems consistently perform as expected

  • IT infrastructure and technology management: all the tools used to operate IT within a company, including software and hardware  

Why is IT management important? 

With businesses’ increasing reliance on technology, IT management is vitally important to the health of an organization and the ability to execute business strategies. According to Statista, spending on data migration, enterprise software, and other IT systems reached $4.26 billion in 2021 and is expected to reach $4.43 billion by the end of 2022 [1]. PluralSight’s 2022 Tech Forecast highlights this year’s technological changes and what it means for businesses: 

 

  • The cloud is a top priority for businesses, necessitating upskilling and reskilling workers in cloud management.   

  • Technologists have increased their engagement with career-related courses by 33 percent since the pre-COVID days [2]. 

With a solid IT management team or process, businesses can reduce costs, improve data management, and make it easier for employees to collaborate, transfer data, and store and protect information. 

Read more: What Is a Cloud Engineer? Building and Maintaining the Cloud

Did you know? IBM studied 500 data breaches and found that the average cost of a data breach reached a record high in 2022, $4.35 million. According to the 2022 Report, 60 percent of the breaches led organizations to increase prices for customers [3].  

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What can you count on from an IT management team?

Given the range of services IT management covers, an IT management team can include technologists in various roles with various skills. While organizations’ IT needs may differ from one to the next, here are some IT management roles and skills you may see across industries:  

IT management rolesIT management skillsTop companies hiring for this roleAverage US Salary

IT manager

Knowledge of computer systems, security, network, systems administration, databases, data storage, etc.

IBM, TEKsystems, Accenture, JP Morgan & Chase, Dell Technologies

$111,634

IT project manager

Project management, mentoring and training others, technical expertise

JP Morgan & Chase, IBM, Accenture TEK Systems, Cisco Systems

$102,257

IT security analyst

Patch management, penetration testing and techniques, mitigating network vulnerabilities

TEK Systems, Southern Company, Accenture, US Air Force, General Motors

$87,467

IT director

Compliance, computer science, auto delivery, vendor management, project management

IQVIA, Merck, Cisco Systems, S&P Global, GE

$173,606

Chief technology officer

Switching between executive and technical tasks, fluency in programming languages and systems

IBM, Self Opportunity, SelfEmployed.com, Ericsson- Worldwide

$327,966

Chief information officer

Fluency in programming languages and systems, cloud and system architecture, machine learning, consulting, software analysis

US Federal Government, US Air Force, US Department of Defense, Lockheed Martin, Logicworks

$299,096

*Top companies are rated 4 / 5 or higher by their employees on Glassdoor. All US salary data sourced from Glassdoor September 2022 and reflects average total annual pay (base pay and additional compensation). 

Get started in IT with Coursera

Taking online courses can be a great way to learn more about IT management and discover career opportunities. To learn general IT skills, explore the Google IT Support Professional Certificate or IBM Technical Support Professional Certificate. To learn industry-specific skills, explore Johns Hopkins University’s Healthcare IT Support Specialization or IBM’s IT Fundamentals for Cybersecurity Specialization.

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professional certificate

Google IT Support

This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience required.

4.8

(148,515 ratings)

1,129,699 already enrolled

BEGINNER level

Average time: 6 month(s)

Learn at your own pace

Skills you'll build:

Debugging, Encryption Algorithms and Techniques, Customer Service, Network Protocols, Cloud Computing, Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, Lightweight Directory Access Protocol (LDAP), Backup, Cybersecurity, Wireless Security, Cryptography, Network Security

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professional certificate

IBM Technical Support

Launch your rewarding new career in tech. This program will prepare you with job-ready skills valued by employers in as little as 3 months. No degree or prior experience needed to get started.

4.8

(450 ratings)

11,099 already enrolled

BEGINNER level

Average time: 9 month(s)

Learn at your own pace

Skills you'll build:

Networking/Cybersecurity Essentials, IT Fundamentals, Hardware/Software Setup, Technical Support, Cloud Computing, Information Technology, Customer Service, Ticketing Systems, Service Level Agreements, IT Service Management (ITSM), Troubleshooting, IT Career, Software Development Process, database management, Software Application Development, Computer Programming, Cloud Storage, Network Troubleshooting, Network Architecture, Networking Hardware, Wireless Networks, Information Security (INFOSEC), Cyberattacks, Application Security, Cryptography, security, Cloud Native, Devops, Iaas PaaS Saas, Hybrid Multicloud, Networking Setup, Software Configuration, Helpdesk Ticketing Systems

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specialization

IT Fundamentals for Cybersecurity

Launch your career in Cybersecurity. Acquire the knowledge you need to work in Cybersecurity

4.6

(4,754 ratings)

47,832 already enrolled

BEGINNER level

Average time: 4 month(s)

Learn at your own pace

Skills you'll build:

Operating System Security, database vulnerabilities, Cybersecurity, networking basics, Cyber Attacks, Information Security (INFOSEC), IBM New Collar, Malware, Network Security, Sql Injection

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specialization

Healthcare IT Support

Launch Your Career in Healthcare IT Support. Get a behind-the-scenes glimpse into the growing field of Healthcare IT support!

4.8

(572 ratings)

8,265 already enrolled

BEGINNER level

Average time: 4 month(s)

Learn at your own pace

Skills you'll build:

Technical Support, Customer Support, Health Information Technology, Telemedicine, Electronic Health Records

Article sources

1

Statista. “Information technology spending forecast worldwide from 2012 to 2023, by segment, https://www.statista.com/statistics/268938/global-it-spending-by-segment/.” Accessed September 21, 2022. 

Written by Coursera • Updated on

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