Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Maryland, College Park
Skills you'll gain: Proposal Development, Business Modeling, Innovation, Entrepreneurship, Customer Analysis, Entrepreneurial Finance, Business Valuation, Financial Modeling, Market Opportunities, New Business Development, Internal Auditing, Corporate Finance, Financial Statements, Business Strategy, Corporate Strategy, Business Planning, Corporate Accounting, Project Finance, Business Metrics, Finance
Beginner · Specialization · 3 - 6 Months

Universidad de Palermo
Skills you'll gain: Human Capital, Human Resource Strategy, Human Resources Management and Planning, Talent Management, Leadership Development, Workforce Development, Organizational Strategy, Employee Retention, Recruitment Strategies, Culture Transformation, Performance Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Network Security, Cloud Computing, Virtualization, Network Infrastructure, Microsoft Azure, Firewall, Computer Networking, Digital Transformation, Cybersecurity, Virtual Machines, Network Monitoring, Artificial Intelligence and Machine Learning (AI/ML)
Beginner · Course · 1 - 3 Months

Skills you'll gain: Training and Development, Training Programs, Employee Training, Developing Training Materials, Adult Education, Employee Engagement, Compliance Training, Instructional Design, Workforce Development, On-The-Job Training, Needs Assessment, Program Evaluation, Professional Development, Learning Styles
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Tax Preparation, Tax Returns, Income Tax, Payroll Tax, Tax, Tax Laws, Payroll, Revenue Recognition, Expense Management, Compensation and Benefits
Build toward a degree
Intermediate · Course · 1 - 3 Months

Yale University
Skills you'll gain: Ancient History, World History, European History, Cultural Diversity, Art History, Liberal Arts, Storytelling, Higher Education
Beginner · Course · 1 - 3 Months

Georgia Institute of Technology
Skills you'll gain: Sales Presentation, Presentations, Verbal Communication Skills, Public Speaking, Business Correspondence, English Language, Cultural Diversity, Professional Networking, Intercultural Competence, Communication, Cultural Sensitivity, Business Writing, Setting Appointments, Writing
Mixed · Course · 1 - 4 Weeks

MathWorks
Skills you'll gain: Data Storytelling, Model Evaluation, Feature Engineering, Supervised Learning, Dimensionality Reduction, Data Visualization, Data Integration, Data Preprocessing, Interactive Data Visualization, Exploratory Data Analysis, Data Import/Export, Classification Algorithms, Technical Communication, Data Analysis, Plot (Graphics), Applied Machine Learning, Data Visualization Software, Matlab, Regression Analysis, Data Science
Beginner · Specialization · 3 - 6 Months

Fundação Instituto de Administração
Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales Enablement, Sales Training, Case Studies, Sales, Business Planning, Conflict Management, Marketing, Marketing Planning, Strategic Marketing, Market Intelligence, Product Planning, B2B Sales, Competitive Intelligence, Business Marketing, Customer Relationship Building, Business Strategy
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Relational Databases, Database Management Systems, SQL, Database Design, Databases, Database Administration, MySQL, NoSQL, Query Languages
Beginner · Course · 1 - 3 Months

IIMA - IIM Ahmedabad
Skills you'll gain: Supply Chain Management, Supply Chain Planning, Supply Chain, Supply Chain Systems, Transportation Management, Digital Transformation, Transportation Operations, Logistics Management, Logistics, Business Technologies, Inventory and Warehousing, Business Analytics, Data-Driven Decision-Making, Order Fulfillment, Warehouse Management, Warehouse Operations, Operational Efficiency, Process Optimization, Strategic Thinking, Customer experience improvement
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Portfolio Risk, Investment Management, Risk Management, Financial Analysis, Risk Analysis, Portfolio Management, Financial Market, Investments, Return On Investment, Statistics
Intermediate · Guided Project · Less Than 2 Hours