Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Large Language Modeling, Amazon CloudWatch, AWS CloudFormation, Software Development Life Cycle, CI/CD, Amazon Web Services, Professional Networking, Amazon DynamoDB, Amazon S3, Extract, Transform, Load, Prompt Engineering, DevOps, Software Architecture, Cloud Computing Architecture, Cloud Management, Data Management, Problem Solving, Teamwork
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Data Modeling, Stakeholder Engagement, Database Design, Dashboard, Business Intelligence, Extract, Transform, Load, Tableau Software, Data Warehousing, Data Pipelines, Interactive Data Visualization, Business Reporting, Data-Driven Decision-Making, Data Visualization, Interviewing Skills, Applicant Tracking Systems, Business Process, AI Enablement, Business Analysis, Data Analysis, SQL
Build toward a degree
Advanced · Professional Certificate · 3 - 6 Months

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Web Services, Amazon CloudWatch, Serverless Computing, Amazon DynamoDB, Amazon S3, Scalability, Event-Driven Programming, Cloud Computing, Cloud Infrastructure, Cloud Storage, Solution Architecture, Cloud Computing Architecture, Data Migration, API Gateway, Amazon Elastic Compute Cloud, Public Cloud, Database Systems, Software Architecture, Cloud Security
Beginner · Specialization · 3 - 6 Months

IE Business School
Skills you'll gain: Survey Creation, Marketing Planning, Market Research, Business Research, Product Marketing, Consumer Behaviour, Value Propositions, Market Analysis, Marketing, Business Planning, Marketing Channel, Peer Review, Case Studies, Target Market, Research Design, Data Analysis, Marketing Communications, Marketing Strategies, Product Strategy, Research Reports
Beginner · Specialization · 3 - 6 Months

Atlassian
Skills you'll gain: Jira (Software), Agile Methodology, Scrum (Software Development), Kanban Principles, Agile Project Management, Lean Methodologies, Backlogs, Sprint Planning, Sprint Retrospectives, User Story, Workflow Management, Project Management, Product Requirements, Query Languages, Software Versioning, Continuous Improvement Process
Beginner · Course · 1 - 4 Weeks

CertNexus
Skills you'll gain: Customer experience improvement, Data Strategy, Data Modeling, Marketing Analytics, Customer Insights, Business Analytics, Business Intelligence, Marketing Strategies, Data Science, Operational Efficiency, Marketing, Data Ethics, Analytics, Customer Service, Big Data, Descriptive Analytics, Business Strategy, Data Collection, Predictive Analytics, Governance
Mixed · Course · 1 - 4 Weeks

IE Business School
Skills you'll gain: Product Lifecycle Management, Customer experience strategy (CX), Brand Strategy, Brand Management, Branding, Competitive Analysis, Product Strategy, Product Management, Brand Awareness, Product Planning, Brand Loyalty, New Product Development, Design and Product, Market Analysis, Portfolio Management, Employee Engagement
Beginner · Course · 1 - 3 Months

New York University
Skills you'll gain: Security Engineering, Threat Modeling, Distributed Denial-Of-Service (DDoS) Attacks, Cyber Attacks, Cybersecurity, Cyber Risk, Application Security, Threat Detection, Information Systems Security, Network Security, Computer Security, Encryption
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Sales Enablement, Strategic Leadership, Business Leadership, Customer Insights, Organizational Effectiveness, Performance Measurement, Business Risk Management, Data-Driven Decision-Making, Business Metrics, Case Studies
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Process Mapping, Process Analysis, Web Analytics, Dashboard, Process Design, Customer experience improvement, Driving engagement, Process Improvement and Optimization, User Feedback, Marketing Analytics, Customer Insights, Customer Analysis, Key Performance Indicators (KPIs), Analysis, Business Metrics, Data-Driven Decision-Making
Intermediate · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Amazon CloudWatch, Amazon Web Services, Amazon DynamoDB, Amazon S3, Amazon Elastic Compute Cloud, Scalability, Cloud Computing, Cloud Infrastructure, Cloud Security, Cloud Storage, System Monitoring, Load Balancing, Data Storage, Virtual Networking, Database Development, General Networking, Virtual Machines, Containerization
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Customer Analysis, Customer Acquisition Management, Customer Insights, Marketing Channel, Marketing Analytics, Customer Relationship Management, Business-To-Consumer, Customer Retention, Cross-Channel Marketing, B2B Sales, Operating Cost, Strategic Marketing, Market Analysis
Beginner · Course · 1 - 4 Weeks