Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Skills you'll gain: Marketing Collateral, Marketing Materials, Canva (Software), Promotional Materials, Business Marketing, Marketing Design, Marketing, Business, Design, Graphic and Visual Design, Graphic Design, Color Matching, Design Elements And Principles
Advanced · Guided Project · Less Than 2 Hours

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Systems Integration, Control Objectives for Information and Related Technology (COBIT), Supplier Relationship Management, Strategic Sourcing, Risk Management Framework, Governance, Process Management, Process Improvement and Optimization, Risk Management, Continuous Improvement Process, Organizational Change, Performance Measurement, Lean Methodologies
Beginner · Course · 1 - 3 Months

Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, AI Enablement, LLM Application, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Responsible AI, Team Building, Generative AI, Team Oriented, Customer experience improvement, Automation, Customer Service, AI Enablement, Cross-Functional Collaboration, Artificial Intelligence, Customer Data Management, Business Ethics, Information Privacy
Beginner · Course · 1 - 4 Weeks
Cisco Learning and Certifications
Skills you'll gain: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Performance Tuning, Network Monitoring, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Virtual Networking, Network Administration, Local Area Networks, Software-Defined Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Canva (Software), LinkedIn, Graphic Design, Graphic and Visual Design Software, Graphic and Visual Design, Professional Networking, Design Elements And Principles
Beginner · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Virtual Machines, Data Access, User Accounts, Google Cloud Platform, Cloud Computing, Cloud API, Query Languages, Cloud Platforms
Beginner · Project · Less Than 2 Hours

Skills you'll gain: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Management Training And Development, Enterprise Application Management, Organizational Strategy, Professional Networking, Value Propositions, Business Operations, Continuous Improvement Process
Beginner · Course · 3 - 6 Months

Skills you'll gain: Email Automation, AI Personalization, Web Design, Content Creation, Customer Service, Web Design and Development, Merchant Services, Booking (Sales), Responsive Web Design
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Responsive Web Design, Web Design, User Experience Design, Design Reviews, Wireframing, Usability Testing, User Research, User Interface (UI) Design, Prototyping, User Flows, Figma (Design Software), Information Architecture
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, Operational Efficiency, Automation, Workflow Management
Beginner · Course · 1 - 4 Weeks

The University of Edinburgh
Skills you'll gain: Educational Materials, Learning Strategies, Instructional Design, Web Content Accessibility Guidelines, Learning Management Systems, Web Content, Digital pedagogy, Education Software and Technology, Diversity Awareness, User Centered Design, Creative Thinking, Content Management, Cultural Responsiveness
Intermediate · Course · 1 - 4 Weeks